Emplois actuels liés à Customer Success Manager - Turnhout - UBench

  • Customer Success Coördinator

    il y a 3 semaines

    Turnhout, Belgique VAN ROEY AUTOMATION Temps plein

    **WAT MAG JE VERWACHTEN? Als customer success coördinator ben je het eerste aanspreekpunt van onze klanten bij incidenten. Jij bent een belangrijke schakel om onze klantentevredenheid optimaal te houden! Je takenpakket als customer success coördinator bestaat uit: - Vanuit onze kantoren (Turnhout, Houthalen, en Geel) of vanuit je werkplek thuis ben jij...

  • Product Manager

    il y a 4 semaines

    Turnhout, Belgique UBench Temps plein

    As the Product Owner, you will play a critical role in our company's success by developing and maintaining a clear vision of our products. You will work closely with the Product Manager and Management team to execute this vision practically with the development team. You will be responsible for describing and preparing new requirements for the product,...

  • Sales Manager

    il y a 3 semaines

    Turnhout, Belgique UBench Temps plein

    **About UBench**: UBench International is a leading B2B enterprise SaaS company specializing in the digitalization of the automotive claims process. Our innovative platform, UBClaims, streamlines the entire claims management process, offering a seamless experience for leasing companies, insurance firms, fleet managers, loss adjusters, and body shops. With...

  • Business Development Manager

    il y a 3 semaines

    Turnhout, Belgique UBench Temps plein

    **About UBench**: UBench International is a leading B2B enterprise SaaS company specializing in the digitalization of the automotive claims process. Our innovative platform, UBClaims, streamlines the entire claims management process, offering a seamless experience for leasing companies, insurance firms, fleet managers, loss adjusters, and body shops. With...

  • Customer Service Manager

    il y a 4 semaines

    Turnhout, Belgique Bright Plus Temps plein

    **Location** - TURNHOUT **Office** - Bright Plus Geel **Phone number** +32 (0)14 25 81 00 **E-mail** **Description** Als Customer Service Manager hecht je veel belang aan kwaliteit en streef je voortdurend naar een goede operationele werking. Ben je van nature een motivator en stuur je hierdoor vlot een team aan? Dan vind jij jezelf vermoedelijk terug...

  • Customer Service Manager

    il y a 2 jours

    Turnhout, Flandre, Belgique STROOM | Supply Chain Recruitment Specialist Temps plein

    Over de klant Onze klant is een toonaangevend internationale groep met sterke focus op duurzame oplossingen. Ze hebben naast meerdere vestigingen in Europa ook lokaal een stevig verankerde positie.Over de rolWe gaan voor hen op zoek naar een Customer Service Manager die zal werken vanuit hun hoofdzetel in de Kempen. Door strategische overnames en...

  • Customer Service Manager

    il y a 4 heures

    Turnhout, Flandre, Belgique STROOM | Supply Chain Recruitment Specialist Temps plein

    Over de klant Onze klant is een toonaangevend internationale groep met sterke focus op duurzame oplossingen. Ze hebben naast meerdere vestigingen in Europa ook lokaal een stevig verankerde positie.Over de rolWe gaan voor hen op zoek naar een Customer Service Manager die zal werken vanuit hun hoofdzetel in de Kempen. Door strategische overnames en...

  • Business Development Manager

    il y a 3 semaines

    Turnhout, Belgique Dover Fueling Solutions Temps plein

    This role is part of DFS Clean Energy business unit and presents a great opportunity to join us on our Clean Energy journey where you will play a key role in DFS strategic direction. It will report to the Director Product Management, EV Charging. - Responsible for developing and executing robust revenue growth opportunities for EV Charging business in...

  • Account Executive Enterprise B2B Saas Automotive

    il y a 3 semaines

    Turnhout, Belgique UBench Temps plein

    **About UBench**: UBench International is a leading B2B enterprise SaaS company specializing in the digitalization of the automotive claims process. Our innovative platform, UBClaims, streamlines the entire claims management process, offering a seamless experience for leasing companies, insurance firms, fleet managers, loss adjusters, and body shops. With...

  • Customer Service

    il y a 4 semaines

    Turnhout, Belgique VOLEF Temps plein

    **Als Customer Service & Inside Sales Manager bouw jij aan de ‘white glove shopping experience’ en 'business development' van onze e-commerce platformen Luxury For Men en Exclusive Business Gifts. Je vormt samen met jouw (op te bouwen) team het commerciële middelpunt van ons bedrijf. Je streeft naar uitmuntende klantbeleving en hierdoor is jouw impact...

  • Project Manager

    il y a 4 semaines

    Turnhout, Belgique UBENCH INTERNATIONAL Temps plein

    The future is coming and it¿s coming really fast! Are you ready to join us on this ride? UBench International is a young and innovative player in the world of automotive. Located in the charming capital of the Kempen: Turnhout (hooray, no traffic jams!), we focus on the continuous improvement of our specialized software. We aim for a very high quality...

  • Customer Care Service

    il y a 4 semaines

    Turnhout, Belgique Energia Pharma Services Temps plein

    To strengthen its operations, Energia Pharma Services is looking to recruit a **‘Customer Care Officer’ **to join the highly motivated and professional Customer Care Team to handle all export orders. **Main responsibilities of the “Customer Care Officer” are**: - Handle the complete sales order cycle, which includes receipt, processing and...

  • Account Manager

    il y a 4 semaines

    Turnhout, Belgique eyetec Temps plein

    **Who is we?** eyetec is an innovative and dynamic company, located in Turnhout with a national and international client base and global operations. eyetec is a renowned player in the world of pharmaceutical equipment, with increasing market shares. We are a small but growing team of curious team players who take pride in our job but also value the team...

  • Customer relations officer/ administratie- telefonie helpdesk

    il y a 5 heures

    Turnhout, Flandre, Belgique Vivaldis Temps plein

    FunctieVivaldis Office zoekt ....... Teamlead-Coördinatie Customer relations afdeling/helpdesk/admin (NED/FRA)Waar moet je zijn?TurnhoutSpecialisatie: Techniek, elektrische installatie, energiemanagement, laadpalen, ... Takenpakket Coördinatie team Customer service/ helpdesk Komt er een storing binnen, een vraag, ... TOP Jij doet de opvolging...

  • Administratieve Customer Service

    il y a 4 semaines

    Turnhout, Belgique Vivaldis Interim Temps plein

    **Functie**: Is klantencontact jouw ding? Neem je graag de verantwoordelijkheid? Samen met onze klant regio Turnhout zijn we op zoek naar een **Customer Service bediende/punctuele en communicatieve duizendpoot.** **Ze zijn specialist en een grote naam op gebied van luxe verpakkingen op maat.** - Als spilfiguur tussen klant en bureau, volg je vlot jouw...

  • Customer Happiness

    il y a 3 semaines

    Turnhout, Belgique Volef Temps plein

    Functieomschrijving Functieomschrijving: Ben je een geboren multi-tasker en heb je nood aan variatie in je werkdag? Dan hebben we de ideale job voor jou in de aanbieding. Als Customer Happiness & Operations Medewerker ligt je focus enerzijds op customer service, maar tegelijk ben je dé cruciale schakel in de operationele werking van ons magazijn en het...

  • Regional Sales Manager

    il y a 4 semaines

    Turnhout, Belgique Dover Fueling Solutions Temps plein

    **Job Requisition ID**:45064 **Department**:Sales & Marketing (DEPT_SALMRKT) Our International Sales team is looking for a talented and passionate **Regional Sales Manager**. You will be responsible for driving and executing business strategy and sales with our main regional distributors and direct customers. **Job Description**: As Regional Sales Manager...

  • Key Account Manager Foodservice

    il y a 4 semaines

    Turnhout, Belgique Generations Recruitment Temps plein

    **Is building long-term relationship a second nature to you, preferably in FMCG and even better in (fresh) food? We are looking for YOU!** Our client is a growing market leader in the "salad spread" category. With an annual turnover of more than 100 million euros, the company employs more than 250 people at its Turnhout site. Thanks to a solid growth...

  • Senior Manager, Sales Aftermarket

    il y a 7 heures

    Turnhout, Belgique Dover Fueling Solutions Temps plein

    Position Summary The Senior Manager, Aftermarket will lead the aftermarket business for EMEA, focusing on driving revenue growth, optimizing profitability, and enhancing customer satisfaction. This role requires a strategic thinker with strong commercial acumen to develop and execute strategies that align with the company’s business objectives. The role...

  • Business Development Manager

    il y a 4 semaines

    Turnhout, Belgique Avery Dennison Temps plein

    Company Description Job Description The Business Development Manager (BDM) Automotive for Avery Dennison Performance Tapes is responsible to enter new customers or new customer segments for defined strategic fields. Initiating and developing new contacts and maintaining existing contacts, starting and implementing first spec-in projects at high potential...

Customer Success Manager

il y a 4 semaines

Turnhout, Belgique UBench Temps plein

Do you want to be part of the Ubench game, fasten your seatbelt and join the race

UBench International is a young and innovative player in the world of automotive. Located in the charming capital of the Kempen: Turnhout (hooray, no traffic jams), we focus on the continuous improvement of our specialized software. We aim for a very high quality standard and together with the team we build a fantastic working environment. We all live in a digital world where we have no time to lose. Everything is available 24/7 with just one click on your screen. Through a digital ecosystem, the UBench platform connects every partner in the automotive community: repairers, experts, insurers, fleet owners and leasing companies,...

We offer a nice job where creativity and quality are the standard. We are currently expanding our team with a dedicated and enthusiastic:
As a Customer Success Manager, you will be responsible for managing and retaining a portfolio of clients by ensuring their satisfaction with our claims management software. You will be the primary point of contact for these clients and will work closely with them to understand their needs and ensure that they are getting the most value from our software. You will also be responsible for identifying up-sell and cross-sell opportunities and working with our sales team to close these deals.

Key responsibilities:

- Establish and maintain strong relationships with key stakeholders within customer organizations, including executives, decision-makers, and end-users.
- As the customer's primary point of contact, you are dedicated to ensuring that customers not only use the product and services offered by UBench effectively but also achieve their desired outcomes, fostering long-term satisfaction and loyalty.
- Conduct regular check-ins with clients to ensure satisfaction and identify areas for improvement.
- Proactively identify opportunities for upselling or cross-selling additional products or services to existing customers. Work to renew customer contracts and expand the relationship over time.
- Guide customers through the onboarding process, ensuring a smooth and successful implementation process. Drive adoption and usage to maximize the value customers receive.
- Serve as the escalation point for customer issues, working closely with internal teams to address and resolve challenges in a timely manner. Advocate for customers internally to ensure their needs are met.
- Gather feedback from customers to understand their needs, preferences, and pain points. Use insights gained to inform product development, improve processes, and drive customer satisfaction.
- Collaboration with product development to ensure smooth delivery of the requested works
- Provide ongoing training and education to customers to ensure an optimal leverage of the product capabilities and services. Develop and deliver materials such as webinars, documentation, and training sessions.
- Track and analyze key metrics related to customer success, such as adoption, retention, and customer satisfaction. Prepare regular reports for internal stakeholders to communicate progress and identify areas for improvement.

**Requirements**:

- Minimum bachelor's degree in economics, IT, Business, or a related field
- +3 years of experience in customer success or account management in a B2B SaaS or B2B services
- Experience working with leasing or insurance companies and good understanding of automotive sector is a plus
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Fluent in English and Dutch
- French and/or German is a plus

**Benefits**
- Having impact in a quickly growing team, shaping the future of the company
- Build up a modern organization in a fast-paced environment
- Stable funding situation with backing of a global corporate
- Full-time employment with a competitive salary
- Hybrid work arrangements and flexible working hours
- Company laptop and mobile phone
- Company car and fuel card
- Comprehensive health and life insurance
- Meal vouchers, ecocheques,...
- Access to an online training platform to ensure both professional and personal growth.