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Business Partners Compliance Oversight Manager
il y a 4 jours
Actively act as a point of contact to senior-level counterparts of the agents. Ensure clear communication and positive relationship management with agents.
- Cooperate closely with all internal Client's counterparts in the day-to-day operations and project management of agents.
- Participate in the onboarding process of the agents.
- Understand the agent's contractual framework to ensure that all sections related to the effective monitoring and steering of the agents are covered, including KPIs, SLAs, audit rights, etc.
- Ensure compliance with regulatory requirements for activities assigned to the agents.
- Challenge the agent's performance and monitor the resolution of incidents or problems.
- Define agent governance, steering committee agenda, process, and content and follow up on all steering committee decisions.
- Overseeing and guiding risk management and mitigation measures, particularly concerning AML, KYC, and KYT.
**Main responsibilities**
- Develop a good understanding of the Client's programs at the onboarding stage and throughout the lifecycle of the relationship with the agents.
- Manage the Agent Oversight team. Develop a vision for the team, ensure all team members adhere to common goals, and have the tools and trainings necessary to accomplish their duties.
- Assist in strengthening the risk management framework of the agents and reviewing associated policies, procedures, and controls.
- Assess and monitor the adequacy of AML policies and procedures and internal controls of the agents to ensure full compliance with all AML/CFT legislation.
- Organize regular on-site visits and follow up through the resulting recommendations.
- Ensure that the performance of agent operations is regularly reported to Client's EU senior management and control functions.
- Escalate points that may rise to friction with the agent.
- Handle customer or authorities' escalations.
- Develop and maintain a regular reporting of agents' performance on results of Agent Oversight controls and on follow-up of action plans.
**Key Working Relationships**
Internal:
- Client's EU management
- Support teams in Belgium and the UK (AML, Financial Crime Hub, Compliance, Legal, Products, etc.).
- Client's UK and European commercial teams
External:
- Client's Agents (business partners).
- Competent authorities
**Requirements**:
- Passionate about helping operational teams and third parties to be compliant. This is not just a regulatory requirement for our Client; the Client truly cares about protecting its stakeholders, agents, end-users, and consumers generally.
- Experience in the regulated services industry.
- Good knowledge of PSD2 regulation and AML risk management. Previous experience working in a B2B2C business model or a Payment/Fintech institution is a plus.
- Three years of people management.
- Excellent relationship management, good interpersonal, verbal, and written communication skills (part of the role is to liaise with various internal and external contacts).
- ** Fluency in English and French or Dutch.**
- Highly organized, focused on delivery on the agreed scope, quality, and time
- Positive attitude and outlook, determined and enthusiastic.
- Any relevant certification is a plus (e.g., CAMs Specialist, AML certificate, ORM certificate).
**Benefits**:
- Role is based in Brussels (Auderghem), Belgium.
- Remote work is possible. However, the management’s role is expected to facilitate face-to-face
- teamwork and some travel is required to meet with UK teams and European agents. In conclusion, it is expected to have an office presence of 50% of your working time.
**Package**
- Competitive Salary + yearly bonus
- Company car
- Assurance DKV
- Assurance Groupe
- Ticket Restaurant, Eco Cheque, Cheque Sport & Culture, Cheque Award
- Laptop + GSM
Account Manager
Marko Kuznjacic
Work Experience
5-10 years
Industry
Financial Services
Expertise
Compliance
City
Bruxelles
State/Province
Bruxelles-Capitale, Région de
Country
Belgium
Zip/Postal Code
1000
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