Customer Support Analyst
il y a 1 mois
Customer Support Analyst
Rue des Bourlottes, 9, 1367 Grand-Rosière, Belgium
Research & Development / Business SupportAre you ready to learn fast and have a real impact on the company?
Join Odoo, a growing software company with a killer product,
a huge global community, as well as a fun and exciting work environment.
**Check Average Salaries**
**Survival Guide**
Users of the Product
- 7,000,000Company Growth
- 60% Year over yearCompany Maturity
- Profitable**See more jobs videos**
- What you will do:
As a Customer Support Analyst, with a positive attitude and dynamism, you will provide **support **and help** **to our **existing and potential customers**, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of **helping our software's users by investigating to provide them the perfect answer to their questions**. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to **understand the functional issue and investigate**. If needed, you will redirect customers to our Developers, depending on the types of request.
Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers.
Business Knowledge
Technical Skills
Autonomy
Variability of the Job
Quality of Product / Tools
- RESPONSIBILITIES
- Help customers with their use of Odoo Business Apps
- Solve functional problems by investigating
- Engage with our visitors and leads (Livechat)
- Ensure customers' satisfaction
- Improve customers's experience
- Contribute to the improvement of our product & all documentation
- Side projects (recruit and onboard new colleagues, give training,...)
- MUST HAVE
- Valid work permit for Belgium
- IT & Business AffinityCustomer oriented
- Autonomous and fast learner
- **Fluent in English**:
- Solution minded
- NICE TO HAVE
- Any other European languages (German, Spanish, Italian...)
- Good knowledge of business processes
- Technical knowledge (XML, Python, JS)
What's great in the job?
You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to
- **the improvement of our software Odoo** by escalating good feedback.
- In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guaranteeThe Odoo culture
Building a company we love.
Who is your manager?
Being a team leader at Odoo.
The founder’s story
From 1 to 250 employees in 5 years.
- Working in our Support team allowed me to have a deeper knowledge of the Odoo. Helping the clients is the heart of my job. Being able to make them happy by answering their question(s) or solving their issue(s) is the best reward- Zola_
- Customer Support Analyst at Odoo_
- _
- Précédent- Suivant- What we offer.Attractive Salary Tool
A full-time position
with an attractive salary package
**Configurator**
Exchange Program
Sponsored Events
Monthly drinks,
several team buildings
**Pictures**
Evolution
12 days of pro training per year including 6 of your choice for personal development.
Sport Activities
Play any sport with colleagues
and Odoo pays the bill.
Eat & Drink
Basket of fruit, coffee, soups,
pantry snacks.
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