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Sales Operations Project Manager

Il y a 3 mois

Gent, Belgique Transparent Intelligence Temps plein

At Lighthouse (formerly OTA Insight), we’re on a mission to reimagine commercial strategy for the hospitality industry. Our commercial platform simplifies data, transforming complexity into confidence with actionable market insights, business intelligence, and pricing tools that maximize revenue.

We successfully raised 80 million in series of B funding, we welcomed four companies to our organization and want to grow over 100 million in ARR in 2024. With more than 560 teammates illuminating the way, representing 34 nationalities living in 35 different countries of which 175 in Belgium alone, we are a fun, collaborative and committed team that works hard to achieve amazing results. Ready to take off and join this rocketship in revolutionizing the hospitality sector?

**What you will do**:
**Where you will have impact**:

- Support the sales operations strategy, align priorities to the company goals and execute operational plans
- Fully understand the sales processes and be able to build on them in a scalable manner
- Identify quick-wins and crucial enhancement to the sales process
- Drive the implementation and adoption of standard operating procedures
- Create business cases to establish a project’s business value and set out a clear scope
- Manage projects from A-Z and keep track of their progress, including timelines, milestones, post project training, documentation and change management
- Support internal product launches from an operational point of view, gather requirements and ensure everyone is aligned.
- Support the migration of M&A businesses to our CRM in a way that ensures sales success, and operational efficiency
- Work closely with internal stakeholders and the commercial systems team to ensure a successful project delivery
- Develop and implement training, contents, processes, practices and tools needed to support salespeople throughout the buyer’s journey.
- Liaise with Sales Enablement for the roll-out of new processes.
- Prioritise your work and set appropriate expectations with stakeholders

**What's in it for you?**
- A flexible working environment where you can work from home or, if you live nearby, at one of our seven offices around the world
- Unlimited time off: we believe in providing our employees with the flexibility and autonomy to manage their work-life balance effectively
- A motivation to deliver your best work as we have built a high-bar and very talented team of individuals that are friendly, creative, open-minded, and passionate about what they do
- Workshops and frameworks that help employees realise their full career potential
- A mandate to operationalize and democratise research through tools, training, and processes
- The opportunity to shape the products that more than 85,000 users rely on worldwide
- A a mobility approach that fits your personal situation, with a mobility budget or company car
- Extensive health insurance packages for you and your dependents prioritising our employees' holistic well-being and healthcare needs
- Private pension funding through group insurance
- A compensation that values your work and which we will proactively keep competitive
- A referral bonus scheme when you bring new talent to our #bestteamever

**Who you are**:

- A minimum of a Bachelor's Degree or equivalent work experience
- A minimum 3 years of experience in sales-business operations/project management
- Previous experience with CRM systems and sales automation - Salesforce highly preferred
- A PM certificate is a bonus
- Very organised, thriving on keeping plans up-to-date, making sure asks don’t fall through the cracks
- Excellent communicator in English, oral and written.
- Able to articulate complex project scope into understandable, plain-language requirements for all stakeholders
- Able to multitask and prioritise workload, great time management
- Ability to work independently, collaborate with teammates, and fully deliver on all commitments to meet deadlines
- Experience with mergers and acquisitions is a bonus
- Must be able to perform successfully in a fast-paced service-oriented environment in keeping with Lighthouse's values and culture
- Previous experience working in a high growth Tech/SaaS environment is a plus

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.