Customer Service Associate
il y a 3 semaines
We’re JTI, Japan Tobacco International and **we believe in freedom**. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our **consumers to choose from**. It’s how we’ve grown to be present in 130 countries.
But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe **when they’re free** to be themselves, grow, travel and develop, **amazing things can happen for our business**.
That’s why our employees, from around the world, choose to be a part of JTI.** It is why 87% of employees feel happy working at JTI.** And why we’ve been awarded **Global Top Employer status, eight years running**.
So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.
**Customer Service Associate**
**What this position is about - Purpose**:The associate is responsible for the timely delivery of cigarettes and materials towards JTI's direct customers and the field force according to the agreed JTI delivery schedule. This role ensures business continuity of the Order fulfilment by monitoring, mainting and controlling multiple aspects in the Order to Cash flow. Main responsibilities are focused on order fulfilment, SPOC 3PL's, stock control, returns and credit notes management and J-SOX control.
**What will you do - Responsibilities**:
- Order fulfilment. Responsible for all the daily necessary actions to be undertaken by the Customer Service Department in the Order to Cash area of SAP to deliver timely cigarettes and materials towards JTI's direct customers and sales representatives. (credit release out of scope).Responsible for 100% match between Customer order, JTI delivery order and 3PL delivery report to ensure customer satisfaction and Track and Trace standards.
- Returns / credit notes. Gathers all information necessary to initiate the return/credit note procedure. Coordinates the entire approval flow in order to process the return/credit note as quickly as possible. Ensures returns are T&T-compliant if necessary.
- Stock control. Ownership of the stock control file providing an overview of BeLux inventories. Daily updating of stock levels and productions, weekly updating of actuals. Alignment with demand planner on stock priorities and supporting O2C to ensure efficient SKU transitioning. Execute weekly stock alignments, flag and investigate irregularities. Manage blocked stock and product lifecycle management in SKU database.
- SPOC 3PL's. Preserving contact on a day to day basis with the 3PL's regarding all shipments towards our direct customers and sales representatives
- J-SOX. Timely implementation of all controls with the related documentation and the commitment to perform all controls and the related documentation according to the J-SOX standard
**Who are we looking for - Requirements**:
- Higher Professional Education (Bachelor)
- Work experience within O2C, logistics (preferably 3 years or more)
- PC literacy: MS Excel, Word, Outlook, SAP.
- Trilingual Fluency (English, Dutch and French) both written and verbal is necessary
**What are the next steps in - Recruitment process**:
Thank you very much for your interest in the role. You are welcome to apply.
-
Customer Service Associate
il y a 1 semaine
Strombeek-Bever, Belgique JTI - Japan Tobacco International Temps pleinWe’re JTI, Japan Tobacco International and **we believe in freedom**. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our **consumers to choose from**. It’s how we’ve grown to be present in 130 countries. But our business isn’t just...
-
Customer Service Associate
il y a 3 semaines
Strombeek-Bever, Belgique Robert Half Belgium Temps pleinEen **internationale onderneming** in **Grimbergen** is momenteel op zoek naar een **Customer Service Officer (M/V/X)** Een **internationale onderneming** in **Grimbergen** is momenteel op zoek naar een **Customer Service Officer (M/V/X)** Onze klant is een grote speler binnen **FMCG**. Zij zijn op zoek naar een **Customer Service Officer**. De...
-
Accounting Associate Benelux
il y a 3 semaines
Strombeek-Bever, Belgique JTI - Japan Tobacco International Temps plein**JOB TITLE: ACCOUNTING ASSOCIATE BENELUX (M/F/d)** **LOCATION: STROMBEEK-BEVER, BELGIUM** **CONTRACT TYPE: PERMANENT** **PROFESSIONAL AREA: ACCOUNTING & FINANCE** **PROFESSIONAL LEVEL: EXPERIENCED** Are you ready to join one of the most challenging FMCG sectors within an international company that offers a lot of opportunities for growth and...
-
Workplace Experience Associate
il y a 3 semaines
Strombeek-Bever, Belgique JLL Temps pleinJLL supports the Whole You, personally and professionally. **Job Description**: Workplace Experience Associate P&G Account - Brussels, Belgium Position Summary JLL is seeking a well-organized Workplace Experience Associate, to join our Worplace Experience Team on our global client account in Brussels, Belgium. You will be part of a very dynamic facility...
-
Customer Service
il y a 1 semaine
Strombeek-Bever, Belgique Pauwels Consulting Temps plein**Mission** - You ensure a good order entry for all pharma customers and all order types - You handle all complaints and returns - Interact with customers as an ambassador ensuring a strong relationship and trust are maintained - You prepare customer service-related reporting etc
-
Accounting Associate Benelux
il y a 2 semaines
Strombeek-Bever, Belgique JTI - Japan Tobacco International Temps pleinWe are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for **the consumers to choose from**. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are** free to be themselves**, and they are given the...
-
Customer Service
il y a 3 semaines
Strombeek-Bever, Belgique HAYS Temps pleinStrombeek-Bever | Customer Service Medewerker | opleiding | NL + FR | 1091556 **Je nieuwe functie** Voor onze klant in **Strombeek-Bever **is Hays op zoek naar een **enthousiaste Customer Service Medewerker** om hun **team **van 5 personen uit te breiden. Als **Customer Service Medewerker** ben je het aanspreekpunt voor jouw eigen klantenportefeuille in...
-
Customer Service Agent
il y a 3 semaines
Strombeek-Bever, Belgique Robert Half Belgium Temps pleinRobert Half is momenteel op zoek naar een Customer service Specialist in Strombeek-Bever. Robert Half is momenteel op zoek naar een Customer service Specialist in Strombeek-Bever. Onze klant is een multinational, die actief is in de technische sector. Ze zijn dringend op zoek naar Customer service Specialist in Strombeek-Bever, die servicegericht is en...
-
Customer Service Medewerker
il y a 4 semaines
Strombeek-Bever, Belgique HAYS Temps pleinStrombeek-Bever | Customer Service Medewerker | opleiding | NL + FR | 1090065 **Je nieuwe functie** Voor onze klant in **Strombeek-Bever **is Hays op zoek naar een **enthousiaste Customer Service Medewerker** om hun **team** van 5 personen uit te breiden. Als Customer Service Medewerker ben je het aanspreekpunt voor jouw eigen klantenportefeuille in...
-
Customer Service Medewerker
il y a 3 semaines
Strombeek-Bever, Belgique HAYS Temps pleinStrombeek-Bever | Customer Service Medewerker | opleiding | NL + FR | 1091556 **Je nieuwe functie** Voor onze klant in Strombeek-Bever is Hays op zoek naar een enthousiaste Customer Service Medewerker om hun team van 5 personen uit te breiden. Als **Customer Service Medewerker** ben je het aanspreekpunt voor jouw eigen klantenportefeuille in verband met...
-
Customer Service Medewerker
il y a 5 jours
Strombeek-Bever, Belgique HAYS Temps pleinStrombeek-Bever | Customer Service Medewerker | opleiding | NL + FR | 1102802 **Je nieuwe functie**Voor onze klant in Strombeek-Bever is Hays op zoek naar een enthousiaste Customer Service Medewerker om hun team van 5 personen uit te breiden. Als **Customer Service Medewerker** ben je het aanspreekpunt voor jouw eigen klantenportefeuille in verband met...
-
Customer Service Representative
il y a 2 semaines
Strombeek-Bever, Belgique Arcadius Temps plein**Your function**: Nous recherchons un "Customer Service Representative", une personne communicative, responsable, précise et orientée solutions, ayant une excellente connaissance du français et une bonne connaissance du néerlandais. Une attitude de travail motivée est primordiale. La capacité à travailler en équipe au sein d'un petit groupe est...
-
Administrative Associate-p&c and Belux
il y a 2 semaines
Strombeek-Bever, Belgique JTI - Japan Tobacco International Temps pleinWe’re JTI, Japan Tobacco International and **we believe in freedom**. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our **consumers to choose from**. It’s how we’ve grown to be present in 130 countries. But our business isn’t just...
-
Customer Services Representative
il y a 4 semaines
Strombeek-Bever, Belgique Modis Temps pleinFor one of our clients, a multinational consumer goods company, we are actively looking for a Sales Organization Do you want to take on a new challenge? Do you want to gain experience in an international company? Then we have the perfect opportunity for you. We are looking for a Customer services representative Description What can you expect? End to...
-
Marketing Projects Associate
il y a 3 semaines
Strombeek-Bever, Belgique JTI - Japan Tobacco International Temps pleinWe are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for **the consumers to choose from**. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are** free to be themselves**, and they are given the...
-
Procter & Gamble | Customer Service Representant(NL/EN)
il y a 3 heures
Strombeek-Bever, Belgique Adecco Temps pleinJob descriptionCustomer Service RepresentativeJoin a dynamic team as a Customer Service Representative at a leading company focused on exceptional customer solutions. You're the go-to contact, ensuring high-quality service and seamless communication. The role involves scheduling, office duties, and using Microsoft Office tools. Bring your excellent...
-
P&C Projects Associate
il y a 3 semaines
Strombeek-Bever, Belgique JTI - Japan Tobacco International Temps pleinAt JTI we celebrate differences, and everyone truly belongs. **46,000 people from all over the world** are continuously building their unique success story with us.** 83% of employees feel happy **working at JTI. To make a difference with us, all you need to do is bring your **human best.** **People and Culture Projects Associate**: This role is part of...
-
Customer Service Advisor
il y a 3 semaines
Strombeek-Bever, Belgique Robert Half Belgium Temps pleinRobert Half Talent Solutions is momenteel op zoek naar een administratief customer advisor (m/v/x) voor een bedrijf gelegen in Grimbergen. Robert Half Talent Solutions is momenteel op zoek naar een administratief customer advisor (m/v/x) voor een bedrijf gelegen in Grimbergen. Onze klant is actief in de retail sector. De verantwoordelijkheden voor deze...
-
Customer Service Advisor
il y a 2 semaines
Strombeek-Bever, Belgique Robert Half Belgium Temps plein**Robert Half** **Talent Solutions **is momenteel op zoek naar een **administratief customer advisor** **(m/v/x)** voor een bedrijf gelegen in **Grimbergen**. **Robert Half** **Talent Solutions **is momenteel op zoek naar een **administratief customer advisor** **(m/v/x)** voor een bedrijf gelegen in **Grimbergen**. Onze klant is actief in de **retail...
-
Customer Service Medewerker
il y a 3 jours
Strombeek-Bever, Belgique Print.com Temps pleinJouw glimlach is voelbaar via de mail en hoorbaar via de telefoon, jij zorgt dat onze klanten de juiste hulp krijgen en weet ze een echte _first class service _te geven. **Route** - Twee keer per dag een stand - up om lopende zaken met je cirkel te bespreken. - Via de telefoon, chat of mail in contact staan met klanten. - Het helpen van collega’s bij het...