Workspace Support Technician
Il y a 5 mois
**Who are we? **:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you
**Interviews** (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities
**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
We look forward to meeting you
**Job description**:
- At Amaris Consulting, we are looking for a seasoned Workspace Support Technician to join our dynamic team in Belgium. This opportunity is perfect for those with 1 to 5 years of experience in the field, seeking a challenging role in a fast-paced, international environment. This position is a full-time, Undetermined Duration Contract, requiring immediate availability.
- Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
- Provide accurate and timely logging of problems and resolution for problems in the problem management database.
- Escalate unresolved calls to the infrastructure support team.
- Document solutions to common problems and responses to frequently asked questions.
- Contribute to technician knowledgebase as needed.
- Assist in the development of a comprehensive training program for users.
- Ensure the Workspace Support Technician team is meeting and exceeding performance expectations, defined metrics/benchmarks.
- Stay current with system information, changes, and updates.
**About You**
- 1 to 5 years of experience as a Workspace Support Technician or in similar role.
- Strong knowledge of IT systems, networks, and related technologies.
- Strong communication skills, both written and verbal, in Dutch and English.
**What can you expect?
-
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