Lead Manager, Facilities Management
il y a 1 jour
The Lead Manager, Facilities Management & Operations, provides effective and cost efficient management of the the Support Services directly for the Brussels site and throughout the EMEA portfolio as appropriate. Support Services include, but may not be limited to: Reception, Helpdesk, Switchboard, Mail, Couriers, Catering, Taxis, Archiving, and Vending. The Lead Manager also provides professional and effective Facilities Services to all customers, manages risk, and ensures compliance with the external and internal policies. He/she is the designated as internal prevention advisor (IPA) responsible for ensuring that the local employer’s obligations concerning its employees’ health and safety are fulfilled.
The Lead Manager directly reports to the Europe and EMEA Facilities Manager. He/she works closely with the Corporate Security, Customer groups, PA’s, Facilities teams, and local Management and staff.
**Main Responsibilities**:
- **_Health and Safety_**: As IPA and as foreseen in the Belgian legislation, the Lead Manager is the secretary of the local committee for Prevention and Protection at the work (CPPW) and is instrumental in the preparation and running of these meetings and also the owner of the evidence that legal obligations (including reporting to the Regional authorities) are respected.
- **_Facilities Management:_**:
- Leads the Support Services team to ensure it works effectively together and in close co-operation with PFM colleagues to deliver professional customer-focused services
- Motivates and guides the Support Services team in the performance of their duties and assist them to maximise their potential.
- Advises and guides the team in the pursuit of their tasks at both a day-day and strategic level.
- **_Budget and Risk Control:_**:
- Compiles the annual budget for the provision of Support Services, and reviews expenditure on a monthly basis, ensuring budget Plan is met
- Regularly reviews and provides innovative solutions to reduce costs and provide value.
- Ensures compliance with all regulatory and policy governance in areas managed at all times, and ensures services and staff adhere to policy and do not put company reputation at risk.
- **_Business Continuity:_**:
- Ensures procedures are in place to minimise impact following the invocation of the Company’s business continuity plan
- **_Reporting:_**:
- Oversees that the management information reporting is received and filed in the Support Services file, and accessible to all
- Utilises Management Information to improve services and costs, and mitigate risk.
- **_Projects:_**:
- Manages the delivery of special projects related to the services provided.
**Key Relationships**:
- Support Services staff
- Business Managers and BNYM internal customers
- Corporate Security
- Service Providers
**Education, Experience & Skills**:
- Bachelor‘s Degree or the equivalent combination of education and experience
- Formal professional IPC certification
- 7-10 years of total work experience preferred
- Up to date knowledge on the range of services available to meet the needs of customers and the Company.
- Effective Leadership and Management skills, ability to delegate in accordance with the team’s strengths and qualities.
- Excellent interpersonal skills, ability to communicate with both internal and external customers and service providers at all levels in a courteous and professional manner.
- Excellent organizational skills and logical thinking, with the ability to think quickly and adapt to new situations.
- Confident and reliable - sufficient to represent the department and organization at all levels, internally and externally.
- Discretion and tact when dealing with difficult client/suppliers or situations.
- Methodical approach and ability to think laterally in dealing with diverse situations.
- Attention to detail.
- Language skills : Fluent in English & French/Dutch (speaking and business writing)
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