Night Case Manager

il y a 4 semaines


Brussels, Belgique Global M Temps plein

To strengthen our **night team** (**10 to 14 nights per 4 weeks**), we are looking for **new colleagues** to join our **Personal Assistance Department**, which helps travelers and expatriates worldwide in all kinds of situations.

Examples include:

- Assistance during hospitalization.
- Arranging payment guarantees.
- Organizing medical repatriations or early returns due to family emergencies.

**Responsibilities**:

- Assist insured clients worldwide by phone, guiding them from opening a case to its resolution.
- Leverage our local and global network of service providers to offer tailored solutions.
- Provide clear, empathetic communication to ensure clients feel supported.
- Manage cases efficiently, ensuring clients do not need to worry about follow-ups.
- Analyze contract terms and processes to provide the best assistance.
- Document all actions and interactions with clients in our system.

**You will be a key player** in coordinating our 24/7 assistance service.

In our personal assistance department, you are responsible for the phone reception of insured individuals in need of assistance, anywhere in the world. You guide our customers from the opening of an assistance file to the successful resolution of the most diverse assistance requests. To do this, you rely on our local or global network of service providers and correspondents.

You have one goal in mind: to offer our clients, with empathy, the most appropriate solution.

You handle the file with administrative care so that the customer doesn’t have to worry about follow-up. You navigate smoothly through the contract conditions and processes.

You register all agreements and interactions with the customer in our proprietary system. Your clear communication ensures a smooth handover to your colleagues. Together, we coordinate assistance requests 24/7. You are one of the most important links in our service delivery.

**Profile**
- You are **multilingual**, speaking **English, Dutch, and French fluently**.
- You have a few years of experience in a service-oriented role, or you are a motivated starter with a bachelor’s degree looking to create value for clients in need.
- You thrive on helping clients over the phone and resolving issues energizes you.
- Your team, clients, and manager would describe you as a proactive multitasker.
- You are **comfortable working night shifts**.
- You get energy from providing remote service to customers and work towards a solution through warm telephone contact. And you take satisfaction in this.
- You do not need any medical background. You will be supported by our medical team.
- Your team, your clients, and your manager will recognize you as an autonomous multitasker.
- **You are fluent in at least three languages (Dutch/French/English).**

**Offer**
- In-depth training on the use of our tools and processes.
- A work environment with experienced colleagues and a seasoned team of assistance providers in a dynamic company. We are locally active, but we operate with the flexibility of an international group.
- An exciting, diverse, multilingual role in a close-knit company, located in the heart of Brussels, within walking distance from the North Station.
- A contract with a minimum of 10 nights and a maximum of 14 nights every 4 weeks.
- Shifts from Monday to Sunday, between 9:30 PM and 7:30 AM.
- Teleworking possible after a training period.
- Numerous development opportunities and a fair salary package, including meal vouchers and extra-legal benefits such as group and hospitalization insurance, as well as attractive product discounts.

Schedule:

- Night shift

Work Location: In person


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