Business Support Assistant

il y a 3 jours

Mons, Belgique Enterpryze Consulting Ltd. Temps plein

**Business Support Assistant**
- **Working Location**:Mons, Belgium**:

- **Security Clearance**:NATO Secret / SC**:

- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION**:
**Essential Qualifications/Experience**:

- **Very good knowledge and experience with MS SharePoint (pages, libraries and lists development and maintenance; administer access rights, etc)**:

- **Very good knowledge with TTE/TT+ tasker tracker system; able to analyse incoming Tasker Tracker action item and distributes it for relevant SME consultation, ensuring the execution of assigned taskers assigned in order to meet the scope, schedule and objectives**:

- **Good knowledge with Material Receipt Account Holder (MRAH) accounting system**:

- **Sound knowledge in Communication and Information Systems (CIS) within NATO environment**:

- **Experience working in an environment with a high volume work load, strong traction to tackle incidents and solve problems**:

- **Very good experience with ITSM system, able to generate, analyse, manage ICT and non-ICT service supply requests**:

- **Good working experience of ITIL methodologies pertinent to service support and information/knowledge management**:

- **Proven Information & Communication Technologies (ICT) experience directly supporting senior staff in a sizeable organisation, preferably one in the government defence sector or in an international organisation, a national public administration (civil or military), or the private defence sector**:

- **Knowledge of NATO responsibilities and organisation including NATO Security Policy and supporting directives**:

- **Experience of working in an international environment, preferably incorporating both military and civilian elements**

**DUTIES/ROLE**
- Support the SL in all administrative matters and in the management of taskers
- Develop and maintain the CES-specific policies and templates for CES staff use in their daily activities
- Ensure in-processing and out-processing of staff in coordination with HSMO
- Organise the weekly meetings of the CES SLC and the CES SL key staff (invitations, reservations of meeting room, preparation of draft slide deck on the CES Portal for population by other attendees) and ensure proper recording of decisions on the CES Portal
- Maintain and disseminate the weekly Services Support Roster coordinating the inputs from SDMs about the staff on duty for the period
- Maintain and disseminate the weekly ESOC Services Roster coordinating the inputs from SAOs about the staff acting as CES L2 representatives within ESOC
- Finalize the formal correspondence developed by CES staff (formatting, numbering) for signature, then ensure proper delivery to the intended addressees and upload to the CES Portal for further reference
- Maintain a floorplan of offices layout and assignment to staff, across all buildings where CES staff is located
- Maintain accurate and up to date records of equipment managed within CES custodian balance lists; act as custodian of equipment identified within the allocated account balance lists
- Report through the CSU sub-PAO for the control and safeguarding of CIS items held on allocated CIS custodian account balance list
- Draft SL relevant documents and reports
- Organise key events
- Deliver coordination as SL Front Office principal POC
- Deputize the CES IKM officer, managing access, guiding CES staff, on how to use the information effectively, conducting the Information Management (IM) and Knowledge Management (KM) related work in compliance with the Agency IKM Strategy and IM directives
- Act in close collaboration with the Executive Officer as the CES single POC for incoming taskers in TT+, ensuring their prompt assignment to relevant contributors in the SL for coordination, ensuring they are timely addressed by the CES contributors, and harmonizing the various CES SL contributions into a CES consolidated answer to be uploaded in Tasker Tracker tool

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