Billing Representative

**The Position**:
Cigna is a leading provider of group healthcare and wellbeing programmes for employees of multinational organisations. With our continuing global expansion we have an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Premium Billing team.

The Premium Billing Representative is responsible for managing a portfolio of clients, ensuring that we understand what our clients invoicing needs are and the timely and accurate issuing of invoices. With our drive to be customer centric a large part of the role is to ensure that we help our clients to understand what we have invoiced them as well as investigating any issues. They are also responsible for liaising with the Sales & Client Management Team, Underwriters, finance and legal regarding all Broker setup, upkeep and queries across all IOH, B2G and NGO business lines. You will also be required to provide accurate and timely payment to Broker and issuing commission statements in accordance with the agreed frequency and need per client.

**Main Duties / Responsibilities**:
Review and set up groups within our administration and billing system
Calculate premium in accordance to the rates and premium set-up specified in the policy
Invoice clients in accordance with the agreed billing frequency, this will involve an element of creating manual invoices
Investigate any queries with invoices, working across departments and IT if necessary
Ensure accurate and timely settlement of premiuM/Fee due to insurers
Ensure accurate and timely settlement of commission due to brokers
Ensure all legal, compliance, and internal procedures are followed
Proactively manage workload to remain within turnaround times
Maintain accurate files
Liaising with finance re the payment of invoices and matching of the invoices against settlements, making sure that all paperwork is fully completed and filed accordingly

**Skills and Experience Required**:
Strong interpersonal skills with excellent written/verbal communication skills.
Invoicing/billing/administration experience essential.
Educated Higher Grade standard (Mathematics and English) preferred.
PC literate - Solid knowledge of IT packages including Excel, Access and Word. Must have excellent numeric and analytic skills and have excellent problem solving abilities.
Ability to meet team targets.
Attention to detail, with high level of accuracy.
Ability to work under pressure.
Customer focused with the ability to identify customer needs.
Ability to work productively in an extremely focused, concentrated and pressurized environment.
Strong customer focus with developed problem-solving abilities and a proactive approach to proposing implementing process improvements.

What’s in it for you?
We recognise we wouldn’t be where we are today without our employees, that’s why we offer such excellent benefits designed to suit you as and when you need them:
Working from home - with required presence at the office in line with Cigna requirements
Training - You will be able to take part in the training remotely or at the office and we will set you up with all the tools you need to succeed.
IT Kit - We will set you up with home working resources
Flexible dress code - It’s not about what you wear, it’s about what you can do so why not be comfortable doing it.

What makes Cigna different from other employers?
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all.
We owe our success to the talent and dedication of our team. They’re the ones who make a difference in our customers’ lives. So we know that it’s important to go the extra mile for our employees. We make sure they have a good work-life balance and we offer many initiatives for health and well-being.
Plus much more

About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.