Multinational Client Services Expert Insurance

il y a 12 heures


Berchem, Belgique Axis Temps plein

Our client, a global insurance company, is looking for a new colleague. The department you will be joining supports the business by capturing and processing policy information; from submission to billing and collection. Would you like to know more about this? Then be sure to read on**
Description**
- Be responsible for multinational programs with high complexity, such as captives and indemnity structures, high premium/visibility accounts
- In the case of multinational AZ programs, you will need to make recommendations to underwriters on program structure (i.e. Deal support), drive global implementation (instructions to all SOEs, reconciliation of all issues, handling of coverage questions and wording with underwriting). You will therefore have many international contacts
- You will ensure that all local policies are issued in a timely manner and that customer expectations are met

Collect manuscript wordings and non-standard policy wordings, preview revised broker wordings and make suggestions to underwriters
- Invoice clients and coordinate documentation (e.g. issuance of local policies, certificates, endorsements to the broker (or client)/ co-insurers in a timely and accurate manner)
- Develop effective working relationships with internal and external clients, including Underwriting, Credit Control, Captives / Reinsurers, Brokers and customers, attending relevant meetings, as needed
- Provide accurate and complete material (e.g. handover sheets) to Global Business Operations for all offshore tasks (policy set up, premium booking...) and manage referrals received from offshore teams
- Manage own daily, weekly and monthly workflow to ensure key performance indicators and service standards are met
- Monitor/maintain and follow up on all programs, escalating issues to Practice Leaders as necessary
- Perform risk checks according to compliance procedure
**Profile**
- You have obtained a higher degree
- You have preferably built up experience at an international insurance player
- You are highly motivated and a hard worker
- You have a very good knowledge of either Dutch/English or French/English
- You are precise and have a tight time management
- You can adopt a flexible attitude and you like working in a team
**Offer**
- Working in an international environment
- Attractive salary with extra-legal benefits
- A stable employer and a great opportunity for personal development



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