Customer Service Associate
il y a 1 semaine
Are you dynamic, a keen innovator, a trend setter, or a disruptive thinker? Then Kellogg Europe is the place for you because at Kellogg’s we focus on agility, growth and innovation.
We strive to create a world where people are not just fed but fulfilled and a workplace where everyone can voice their opinions and are empowered to be their true selves. It’s each and everyone’s unique flavour that make up Kellogg’s recipe for success and the diversity of ideas, experiences and beliefs that fuel our future ready momentum and embolden our make it happen culture.
Our colleagues in the **Supply Chain team** are looking for a new **Customer Service Associate**
HERE'S A TASTE OF WHAT YOU’LL BE DOING
- To provide consistent and proactive order management and Customer service support to all relevant external Customers and internal Sales account teams:
- Provide proactive, timely & professional day to day order management.
- Partner with internal and external Customers at all levels to provide exceptional Customer service.
- Identify trends, perform root cause analyses, and provide solutions to resolve Customer logistics, order fulfillment, and transportation issues.
- Identify continuous improvement opportunities to improve service, drive efficiencies and decrease costs.
- Execute proactive checks internally & externally with Customers to ensure all de-lists, NPD & Special Packs or new listings are ordered accurately in correct quantities and on time.
- Deliver timely communication to Customers during the order management lifecycle process regarding projected service level, delivery delays & product shortages confirming availability of alternative delivery slots and product substitutions.
- Maintain a full understanding of Customers’ strategies, policies, and key personnel, in addition to Kellogg’s terms of sale, and internal policies, execute personalized Customer logistics strategies as directed.
- Work effectively with upstream and downstream functions and third-party service providers to drive accuracy and timeliness of order processing ensuring corrective actions in place where appropriate.
- Proactively partner with internal and external Customers & colleagues to drive continuous improvement opportunities identified via root causing and trend analysis to improve service and cost.
YOUR RECIPE FOR SUCCESS
- University degree, successful apprenticeship or equivalent by experience.
- Customer relationship management experience
- Computer skills: excellent Excel skills, experience with SAP/ERP is a plus
- Knowledge of distribution and logistics principles
- Excellent verbal and written communication skills
- Good analytical and problem-solving skills
- Good negotiation and decision-making skills
- Ability to manage multiple and sometimes conflicting priorities and specific time constraints
- Solid time management skills
- Ability to work in a team environment
- Language Skills; Fluent French and English with good knowledge of Dutch
- Experience in an international environment desirable
- Knowledge of Vendor Managed Inventory systems and EDI systems desirable
Relationships in this role
Reports to Customer Service & Integration Manager
Peer Relationships: Customer Services & Transportation team Associates
Works with individuals at all levels across the company, external Customers, Supply Chain and Finance functions, Customer Logistics, Sales/Brokers, EDI, IT, and Distribution Centers
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