Team Leader

Il y a 5 mois

Brussels, Belgique AXA Temps plein

**The Team Leader**:

- Supervises, coordinates and coaches an Operations team in charge of providing support to customers for AXA Partners business lines.
- Ensures the team delivers customer excellence whilst contributing to employees' professional development and ensure team’s technical and commercial excellence is in line with AXA Partners strategy & commitments.
- Ensures optimal productivity and compliance with Service Level Agreements (SLA) and company procedures.
- Monitors achievement of the team and secures that team is aware of KPI’s and SLA’s results
- Actively participates in projects (innovation, new client, transformation, )

**Key Responsibilities**:

- Monitoring of the day-to-day to correctly allocate tasks to Customer Care Advisors
- Provide to the management a clear and accurate reporting of team activities on a daily basis and weekly partner meetings
- Take all necessary actions to achieve the defined KPI’s and SLA’s
- In case of a high workload, assist the team by participating in operational tasks
- Participate in the recruitment and onboarding of new employees in collaboration with the QA & Training Expert and HR
- Manage absenteeism and back to the office in collaboration with Planning and Monitoring Expert and HR
- Ensure that key competencies are present within the team in collaboration with the Customer Care Expert and QA & Training Expert to provide excellent service to our clients
- Conduct coaching meetings in collaboration with the Planning & Monitoring Expert
- Organize performance check-in meetings and conduct year-end reviews
- Participate in stand up meetings with the operational management and weekly partner meetings

Manage and participate in the daily activity of the team:

- Accompany employees to manage files / cases optimally for which they are responsible
- Have oversight of activity monitoring and liaise with the Planning & Monitoring Expert to correctly allocate staff to tasks
- Take all necessary actions to achieve the defined KPI’s and SLA’s
- Ensure the customer is at the heart of each action and decision
- Ensure that employees have the correct tools and that processes and procedures are followed
- Provide management with clear and accurate reporting of team activities
- Take “on the job” decisions in cases to ensure a proper follow up of the customer’s assistance case
- In case of a high workload of the support team, assist the team by participating in operational tasks
- On request, participate in the recruitment of new employees
- Manage absenteeism in close collaboration with the Planning & Monitoring Expert

Act as a coach: coordinate, support and motivate team members:

- Create a stimulating work environment by promoting open communication
- Ensure and improve employee engagement and customer experience
- Animate, follow and accompany the employees individually and collectively
- Accompany employees' skills development: ensure that key competencies are present within the team to provide excellent service to the client
- Maintain an updated technical knowledge (products, processes, tools ) within the team
- Give regular feedback and conduct monthly coaching meetings
- Define the objectives to be achieved and clearly communicate the expectations
- Organize check-in meetings and conduct year-end reviews

Participate in activity evolution and improvement:

- Be a change agent
- Help employees to improve their relationship with customers through the different channels (phone, mail,...) and the files / cases handled by the employees
- Promote a change and continuous improvement mindset within the team

LI-BE
**Your Profile**

Managerial skills
- Transformation & execution leadership
- Empowering team members

Behavioural skills
- Decision & execution
- Influence & conciliation
- Customer centricity
- Listening & communicating
- Empathy

Technical skills
- Assistance knowledge
- Coaching
- Customer needs analysis
- Performance tracking
- Analytical reasoning

LI-BE
**About AXA**

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

**About the Entity**

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it m

  • Team Leader

    Il y a 6 mois

    Brussels, Belgique Unique Temps plein

    **Description**: Pour l'un de nos client spécialisé dans la sous-traitance logistique, nous sommes actuellement à la recherche d'un Team Leader. En qualité de responsable logistique vous serez en charge de: - Gerer les besoins d'effectifs - Suivre la productivité et la performance des collaborateurs - Veiller à ce que tout le monde respecte les...

  • Team Leader

    Il y a 6 mois

    Brussels, Belgique AMA European Consulting Temps plein

    **Job Overview**: The Team Leader is responsible for overseeing the daily activities of their team, ensuring that projects are completed on time and within budget, and maintaining high levels of team performance and morale. This role involves strategic planning, managing team dynamics, and providing support and guidance to team members. **Responsibilities...

  • Team Leader

    Il y a 5 mois

    Brussels, Belgique Maison Dandoy Temps plein

    Apply! Posts / **Team leader**: **_Bruxelles_**_, _**_Belgium_**_ _** **Chez Dandoy notre ‘’Team Leader’’ supervise les activités et la productivité des collaborateurs de son équipe. Il garantit le bon déroulement des opérations en s'assurant que les collaborateurs exécutent les instructions et soient au meilleur de leurs performances. Ils...

  • Team Leader

    Il y a 5 mois

    Brussels, Belgique Museum of Illusions Temps plein

    **Team leader au Musée des Illusions** Le Musée des Illusions, une destination captivante où la réalité se mêle à l'illusion, est à la recherche d'un(e) professionnel(le) dynamique pour occuper le poste de Responsable Opérationnel. Si vous êtes passionné(e) par les arts visuels, la gestion opérationnelle et que vous parlez couramment français...

  • Team Leader

    Il y a 5 mois

    Brussels, Belgique SD Worx Jobs Temps plein

    **Introductie**: Nous sommes à la recherche d'un leader dynamique et motivé pour rejoindre notre équipe en tant que team leader. Si vous êtes passionné par le développement des talents, la collaboration et l'atteinte d'objectifs ambitieux, cette opportunité pourrait être la prochaine étape excitante de votre carrière! **Wie zoeken we?**:  -...

  • Healthcare Team Lead

    Il y a 5 mois

    Brussels, Belgique BCW Temps plein

    About Burson Burson is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies, and breakthrough creative, we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. Burson operates under WPP (NYSE: WPP),...

  • Healthcare Team Lead

    Il y a 5 mois

    Brussels, Belgique Burson EMEA Temps plein

    **About Burson** **The Role** Can you lead and inspire a highly regarded, motivated, and successful Healthcare team? An exceptional opportunity has arisen to lead Burson Brussels’ Healthcare team as part of the leading communications agency - Burson. This is a senior leadership role with high-level responsibilities and an opportunity to drive Burson’s...

  • Team Leader Fullstack

    Il y a 5 mois

    Brussels, Belgique HAYS Temps plein

    Brussels | Team Leader | Java | Agile | 1103217 For one of our clients, HAYS is looking for an experienced team leader, Fullstack. **Your new role** - You will coach and lead your team to ensure the quality of the work. - You will take on new resources if necessary and supervise their integration into the team. - You'll define the team's schedule and...

  • Ai Team Lead

    Il y a 7 mois

    Brussels, Belgique Radix.AI Temps plein

    **Are you ready to become your best self and deliver impact with AI?** At Radix, we deliver AI solutions that have a positive impact on the world. We are driven, go the extra mile and we have lots of fun! We foster an open culture of collaboration and knowledge sharing where everyone has a voice. We want to improve as many people’s lives as possible and...

  • Team Leader

    Il y a 6 mois

    Brussels, Belgique PaHRtners Temps plein

    Basé dans la région de **Liège**, notre client est une belle entreprise active dans le secteur **agroalimentaire**. L’établissement est réputé pour ses **délices sucrés**. Leurs créations sont renommées pour leur **fraîcheur**, leur **qualité** et leur **prestation artistique**. Proposant une gamme variée de produits, chaque bouchée est une...

  • Team Leader Infrastructure

    Il y a 6 mois

    Brussels, Belgique NRB Temps plein

    Vous souhaitez booster votre carrière dans un rôle de **IT Network Team Leader **? Rejoignez **notre équipe Local Managed Staffing **au sein de NRB ! Le **groupe NRB,** aujourd’hui **leader du secteur ICT en Belgique**, propose de nombreux services informatiques qui répondent à l’ensemble des besoins en IT, que ce soit en Infrastructure & Cloud, en...

  • Team Leader

    Il y a 6 mois

    Brussels, Belgique Homeras Temps plein

    **Homeras **staat voor **HOME **+ **R**epair + **A**ssistance + **S**olutions. Homeras verzorgt dringende bijstand en herstellingen in natura voor klanten die een brandverzekering onderschreven hebben bij één van onze partners. Homeras coördineert dringende bijstand of een herstelling in natura naar aanleiding van een gedekt schadegeval. In geval van...

  • Innovation Team Lead

    Il y a 6 mois

    Brussels, Belgique Huntr Temps plein

    For a global business performance consultancy with HQ at the edge of Brussels we are currently looking for an innovation performance team lead to join their tribe! Innovation Team Lead - Intrigued by innovation on an enterprise level - Entrepreneurial and thriving in a global environment - Ready to take charge of a team of 6 consultants ‍ They are...

  • Team Leader

    Il y a 5 mois

    Brussels, Belgique Maison Dandoy Temps plein

    Apply! Posts / **Team leader**: **_Bruxelles_** **_, _** **_Belgium_** **_ _** **La Maison Dandoy est la plus ancienne biscuiterie bruxelloise. Depuis plus de 190 ans, nous célèbrons les plaisirs simples en proposant des biscuits riches en saveurs et généreux en caractère. Ces douceurs sucrées sont 100% naturelles et fabriquées de manière artisanale...

  • Team Lead

    Il y a 5 mois

    Brussels, Belgique AMA European Consulting Temps plein

    **Summary**: The Analytics Technology Lead is responsible for managing the lifecycle of globally used analytics platforms. This includes leading platform implementations & projects, guidelines & best practices, managing vendors involved and collaborating with various stakeholders such as security, technology strategy, infrastructure, support and...

  • Technical Team Leader

    Il y a 5 mois

    Brussels, Belgique AbAKUS IT Solutions Temps plein

    ABAKUS IT SOLUTIONS is on the lookout for an exceptional Technical Team Leader (TTL) to join our esteemed client's team. As a TTL, you will be at the helm of daily operational team management, spearheading efficient service delivery, ensuring impeccable quality control, and driving relentless improvement. **As our Technical Team Leader, you will dive into a...

  • Payroll Team Lead

    il y a 1 semaine

    Brussels, Belgique Sander Temps plein

    Payroll Team Leader with experience in Management and SAP needed! We zijn op zoek naar een dynamische Payroll Teamlead voor de afdeling Payroll & HR Admin van onze partner, gevestigd in Brussel. In deze strategische rol stuur je een team van payroll officers aan en zorg je voor de efficiëntie van de HR- en payrollprocessen binnen een internationaal bedrijf...

  • Fire Safety Team Leader

    Il y a 6 mois

    Brussels, Belgique Tractebel Temps plein

    *NUCLEare* FIRE SAFETY TEAM LEADER **Tractebel Engie seeks for its projects (M/W)**: Fire Safety Team Leader **The working environment** The Fire Competence Center, which is part of the “Metiers” Department of Global Nuclear Business Area, is in charge of the following activities: - Feasibility studies, design studies, modification studies of...

  • Team Leader en Recrutement

    Il y a 5 mois

    Brussels, Belgique Gentis Recruitment Temps plein

    **Gentis **est un cabinet de conseils aux entreprises spécialisé dans le recrutement ! Nous sommes originaires de Bruxelles mais nous nous étendons et ce même à l'international (Amérique, Afrique, Asie et ce n'est qu'un début). Gentis place l'intérêt de l'humain, votre intérêt, au cœur de notre stratégie mais nous cherchons également à...

  • Team Leader

    Il y a 6 mois

    Brussels, Belgique NSI Temps plein

    **Description de l'offre d'emploi**: Acteur majeur dans le domaine IT, depuis notre création en 1993, nous n'avons cessé de croître et d'évoluer. Avec une équipe dévouée de près de 1.400 collaborateurs répartis sur plusieurs site en Wallonie et à Bruxelles, NSI a suivi une trajectoire exceptionnelle. Notre entreprise est à la pointe de la...