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Operations Expert

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**Job ID: HNMJD2170**:
**Role: Operations Expert**

**Location**:
**Brussels, Belgium**

**Must have Skills (Demonstrable experience required)**:

- Ability to manage stakeholders at a CXO level.
- Emotional Intelligence required to deal with people and influence them
- Ability to deliver consultancy services - understand customer’s needs and objectives, distil the right ideas and forge them into the Operations Architecture.
- Demonstrable ability to distil complex idea into simple concepts which can presented and conveyed convincingly

**Must have Required Qualification**:

- Excellent, hands-on knowledge and experience in setting up ITIL driven support and maintenance delivery in large organizations;
- **Excellent knowledge of standards such as ITIL, ITSM (must have);**
- Ability to cope with complexity of the AS-IS operations environment and propose new solutions aligned to the views of the stakeholders;
- Ability to work independently in specific branch of the Programme, communicate results to the Programme and analyse associated risks;
- Experience in IT Operations (support and maintenance of systems);
- Ideally Belgium based - or ability to travel to Belgium on a regular basis for customer intimacy.
- A minimum of 10 years of relevant operations architecture and operations management experience to perform the advertised tasks;
- Experience in process mapping standards such as UML and BPMN;
- Experience in mapping business strategy to information strategy;
- Communication: Adapts communication to different situations and audiences;
- Strategic focus: Aligns action to strategy;
- Analytical skills: Applies methodical approach to complex information;
- Problem Solving: Anticipates and solves business issues;
- Customer focus: Adapts services to respond to customer needs;
- Ability to work in a multinational and multicultural environment;
- Professional conduct in line with the corporate behaviours, i.e., result-driven, readiness to change, customer focus, integrity and team-player approach;
- Desirable: Completed university studies of 4 years (Master’s degree) in a
- relevant domain (e.g., Computer Science, Information Technology)
- Urgent Openings
- Contract/Freelance
- Contract to Hire
- Direct Hire