IT Servicing Solution Specialist

Il y a 7 mois

Brussels, Belgique Proximus Group Temps plein

A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.

**Task description**

In the IT Servicing Tribe we enable a great End-To-End cross segments servicing experience for our customers, technicians and agents through state-of-the-art platforms.

The main platforms in Servicing that enable interactions with our customers, agents or technicians are:

- ServiceNow - incident and problem handling
- OpenText - Digital Communications
- Genesys/Digital Assistant/Google AI - Contact Center Solutions
- IFS - Field Services
- CDB/PTY - Customer Data Platforms

As a key member of our squads, you ensure facts and details are correct so that the squad deliverables will meet the needs of the stakeholders. You leverage the out-of-the-box platform capabilities and you bring these to the stakeholders as possible solutions to their business needs.

**Responsibilities**
- You are responsible to bring IT solutions to the business needs in line with the company strategy
- You leverage the Out-of-the-box capabilities of the platforms
- You use your technical/platform experience as a foundation to further extend your business knowledge
- You like working with new cloud technologies and you follow the market trends
- You operate in an agile context and work closely with Product Owners, Process
- and IT-architects
- You provide oversight throughout the whole implementation and foster Built-In Quality
- You take ownership on solutions and make decisions allowing faster flow of work

Your Profile

You have a Master in Information Technology, Data Science
- or Business engineering, or equivalent through experience.

Required competences:

- Eager to learn
- Likes to innovate
- Result/goal-oriented
- Perseverance
- Team player
- Problem Solving
- Stress resistant
- Analytical skills

Experience
- You have a bachelor or master’s degree or equivalent by experience
- You have a solid background in an IT/technical/Process or Project delivery role
- You have strong analytical skills and anticipate the impact of possible solutions to complex problems.
- You are optimistic, solution oriented, creative with an open mind.
- Customer centricity is part of your nature.
- You value communication and collaboration with others.
- Good knowledge (both oral and written) of English as well as Dutch or French.

What do we offer you?
- We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like
- We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
- We encourage personal growth. At the Proximus Academy, you won't even want to miss a session.
- We are, of course, committed to sustainability. What else did you think?
- We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus)
- We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
- We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.
- And the ever-important work-life balance? We keep it in the right place.

Naturally we have a competitive salary package for you. Click **here** **(or apply) to discover what else we offer.

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