Senior Supervisor Merchant Service

il y a 3 semaines

Brussels, Belgique Pluxee Temps plein

**Onderneming**:
**Pluxee** is the leading global **partner for employee benefits and engagement**. We're opening a world of opportunities for everyone, and our new brand is brimming with ambition for the future We are committed to working sustainably and responsibly with local communities.

We provide over 250 pioneering products in 31 countries and partner with 1.7 million traders. This helps our employees better enjoy what truly matters in their lives.

At **Pluxee**, we take pride in our commitment to environmental sustainability, our focus on fair employment and diversity, our new ways of working **independently**, and **flexibility** for the well-being of our talents. Joining us means evolving in a collaborative and innovative environment where each employee is recognized and receives the necessary support for their development. We firmly believe that the quality of life for our customers and service consumers begins with our own employees. Therefore, your well-being at work is one of our priorities.

Working with us is an **opportunity** to impact the future of the employee experience and ultimately the world around us. But it's also your chance to make an impact every day by investing a part of yourself in exciting digital products and touching the lives of **millions** **of consumers.**

We are a **global and multicultural company** where every contribution counts, and every day is an opportunity to inspire others and be inspired by your colleagues.

We're accelerating our global growth by combining the scope and stability of **Pluxee** with our unique position as an innovation incubator. As a member of the team, you'll help us continue this growth and historical digital transformation.

Today, we're inventing entirely new ways to influence and enrich the lives of employees worldwide.

**Functie**:
**1. Improving the merchant experience**:

- You are responsible for finding new methods to carry out the team's work in a pragmatic and effective manner.
- You are proactive and dare to simplify/automate current processes in order to simplify certain phases in the process for our traders.
- You analyze and understand the needs of our traders. Based on these analyses, define clear and achievable visions and find best practices that will, on the one hand, satisfy our traders and on the other hand, create a new dynamic for the team members.
- You participate in the development and implementation of the new functionalities, processes and tools that we use every day.
- You have enough experience to translate a helicopter vision into operational action plans
- You participate in building the company's strategy and ensure its translation into operational actions.

**2. People Management**:

- You are responsible for the coordination and organization of the tasks within your team to ensure excellent service to our traders.
- You ensure that the team has the necessary information available at all times.
- You contribute to the development of knowledge and skills of team members through regular coaching.
- Together with the other managers and directors, you are the creator and guardian of the culture that exists today. You ensure open communication between team members and create a safe and inclusive environment in which everyone feels valued.

**3. Projects and challenges in the coming years**
- PODs (transversal projects): in addition to departments, you also actively work in PODs that work cross-functionally on a specific end customer journey.
- Payment and e-commerce: on the one hand, bringing knowledge and evolution to the roadmaps, but also your vision for the team. This evolution also creates the need for more complex servicing
- New product/service: we want to make significant progress in offering new products and services to our merchants
- New back office & carve out: We are completely renewing our systems. This is a part of your role that should not be underestimated, where you, as a knowledge expert and project manager, help shape the tools and technology of the future. This will certainly lead to some unexpected events.

**Profiel**:

- Minimum 10 years of work experience and at least 4 years in a managerial position with people management and within a customer service or inside sales environment.
- You are naturally curious, and have a "can-do" attitude
- You are customer, solution and results oriented
- You are a leader who, together with the other managers, takes ownership for our stakeholders
- Successful experience in drawing up and implementing tactical and operational plans, based on analyzes (forecast, KPIs,...) in a changing environment
- You take on an ambassador role as a stakeholder expert to represent the interests of traders in projects
- Experience in defining and executing continuous improvement projects
- You can manage multiple responsibilities and set your priorities and those of the team
- You are flexible, able to quickly adapt to a changing environment
- Trilingual NL/FR/EN (or

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