Key Merchant Success Manager

il y a 2 semaines


Brussels, Belgique Viva Wallet Temps plein

**Key Customer Success Manager - **Strategic Accounts/Partners**

**Also known as Customer Success Manager, Customer Relationship Manager, Key Merchant Success Manager**

Viva Wallet is one of the most innovative and fastest growing payments acquiring technology companies in Europe and we are hiring a Key Merchant Success Manager to help build our Key Customer implementation function to cover Belgium, Netherlands, France and Luxemburg and manage the implementation / delivery of Viva Wallet payments technology with some of our most important customers.

**Why should I apply?**
- High growth opportunity to further boost your career with potential to lead a team on a regional basis.
- Your successes, hard work and achievements will be recognized and rewarded.

**About Us**:
Viva Wallet was founded in 2010 and have become the leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. Latest innovations include “Tap-to-Pay Viva Terminal App” turning any Android mobile to a card terminal, and “Smart Checkout” payment gateway that can increase conversion by 21%. An advocate of sustainable cashless economy, Viva Wallet harnesses the power of their disruptive in-house technologies to provide digital payments services in 19 languages and 9 currencies, featuring over 24 payment methods.

**About the role**:
As a Customer Success Manager/Customer Relationship Manager/ Key Merchant Success Manager you will:

- Responsible for customer success on key big client opportunities for the successful delivery of desired scope and ongoing expansion of the relationship.
- Manage closely key merchant relationships and consult/advice merchants with the aim of delivering a complete required solution that will cover end to end customer demands (including integrations, automated reporting / reconciliation, and other tailor-made solutions).
- Support on the successful win of key big merchants and identify cross product selling expansion throughout the relationship.
- Gather business requirements and inform merchants about the desired solutions/integrations to be implemented based on available Viva Wallet functionalities.

**Requirements**:
**What we look for in a **Customer Success Manager/Customer Relationship Manager/ Key Merchant Success Manager**:

- Degree in Management Information Systems or a combination of Business with IT related field
- Be able to identify customer technical and commercial requirements to craft solutions
- Be a confident negotiator to achieve win-win commercial agreements and close sales
- Customer focus with proven soft skills in dealing with clients’ Management & Payments stakeholders
- Minimum 5-7 years of relevant proven experience, ideally within the Payments & Fintech Industry
- Strong communication skills able to write and speak (Danish, Swedish, Finish or Norwegian) plus English to a high standard.

**Benefits**
- A competitive salary (based upon your super skills and experience).
- A full-time indefinite contract.
- Annual personal performance bonus.
- Relevant and refresh training related to your role.
- Opportunity to work closely with a highly motivated team in a dynamic and fast paced environment.
- Freedom to create you own network and the possibility to expand your horizons.
- Opportunity to work in an international fintech company with a large cultural diversity.
- Acquiring excellent knowledge in the payment and banking industry.
- Opportunity for career development and progression.


  • Merchants Analyst

    il y a 1 mois


    Brussels, Belgique Sodexo - Benefits and Rewards Services Temps plein

    **Onderneming**: Since its creation more than 50 years ago, the Sodexo group has been the world leader in quality of life services. At Sodexo Benefits and Rewards Services, we’ve made our mark on the world by helping clients give their employees personalized experiences, every day. Our benefit platforms and payment solutions are already used by 440,000...

  • Account Manager

    il y a 3 semaines


    Brussels, Belgique Adyen Temps plein

    This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the...

  • Account Management

    il y a 1 semaine


    Brussels, Belgique Adyen Temps plein

    **This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...

  • Technical Account Manager

    il y a 4 semaines


    Brussels, Belgique Viva Wallet Temps plein

    As part of our expansion plan, we are looking for a Technical Account Manager, with pre-sales and technical consultancy experience, to help us support our expanding customer base in Belgium. **Why Viva Wallet ?**: Viva Wallet is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment...


  • Brussels, Belgique Microsoft Temps plein

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Customer Success Manager

    il y a 5 jours


    Brussels, Belgique SoftwareOne Temps plein

    Job Function: Sales Operations The role: We are looking for someone with passion for Technology, Business Development and Customer Service. As Customer Success Manager, you will thrive in a fast-paced and dynamic environment where you will learn something new every day about Technology Solutions and Sales. The Customer Success Manager is a client focused...


  • Brussels, Belgique Planet Temps plein

    About Us The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the...

  • Customer Success Manager

    il y a 2 semaines


    Brussels, Belgique 3E Temps plein

    3E is a leading **technology and SaaS company providing digital solutions and expert services that maximise the performance of renewable energy assets**. As a trusted data services partner, we deliver future-proof and easy-to-deploy solutions over a project’s entire lifetime, supporting developers, asset managers, operators, investors, EPC contractors and...

  • Connect Success Lead Manager

    il y a 4 semaines


    Brussels, Belgique AVIV Group Temps plein

    Company Description **Let’s unlock everyone's perfect place together !** Aviv Group (Immoweb in Belgium) is one of the world’s largest digital classifieds businesses. A subsidiary of Axel Springer, it’s one of the world’s largest media companies with over 300 million users in some of Europe's largest markets. With our strong brands such as **Group...

  • Card Terminal Field Tester

    il y a 1 semaine


    Brussels, Belgique Viva.com Temps plein

    **The Team** The Quality Assurance (QA) team’s purpose is to ensure that the services/software customers receive, consistently meet, or exceed expectations which helps boost Viva Wallet reputation. This is achieved by initially reviewing the project and quality requirements, designing, and executing the required test scenarios, reporting the issues and by...


  • Brussels, Belgique Qollabi Temps plein

    We want you to write history with us! Are you looking for a place where you can learn, grow and expand your skills within a fabulous team? Are you passionate about tech? **About us** Qollabi is a fast-growing tech startup operating from Brussels and the US. We're transforming from a start-up into a scale-up. So if you are an ambitious starter, wanting to...

  • Connect Success Lead Manager

    il y a 4 semaines


    Brussels, Belgique Immoweb Temps plein

    Company Description **Let’s unlock everyone's perfect place together !** Aviv Group (Immoweb in Belgium) is one of the world’s largest digital classifieds businesses. A subsidiary of Axel Springer, it’s one of the world’s largest media companies with over 300 million users in some of Europe's largest markets. With our strong brands such as **Group...


  • Brussels, Belgique Monizze Temps plein

    Monizze is a leading provider of electronic meal vouchers, eco-vouchers, gift cards, and innovative platforms within HR services. With a focus on delivering comprehensive solutions to businesses, we are expanding our presence and adding a new role within the company. We are seeking a Key Account Manager to strengthen and grow our acceptance network. As...


  • Brussels, Belgique Monizze Temps plein

    Monizze is a leading provider of electronic meal vouchers, eco-vouchers, gift cards, and innovative platforms within HR services. With a focus on delivering comprehensive solutions to businesses, we are expanding our presence and adding a new role within the company. We are seeking a Key Account Manager to strengthen and grow our acceptance network. As...

  • Customer Success Manager

    il y a 6 jours


    Brussels, Belgique UBench Temps plein

    Do you want to be part of the Ubench game, fasten your seatbelt and join the race! UBench International is a young and innovative player in the world of automotive. Located in the charming capital of the Kempen: Turnhout (hooray, no traffic jams!), we focus on the continuous improvement of our specialized software. We aim for a very high quality standard...

  • Key Account Manager

    il y a 4 semaines


    Brussels, Belgique Monizze Temps plein

    Monizze is a leading provider of electronic meal vouchers, eco-vouchers, gift cards, and innovative platforms for sports and cultural activities. With a focus on delivering comprehensive solutions to businesses, we are expanding our presence in the +500 FTE companies segment. We are seeking a dynamic and experienced Key Account Manager to strengthen our...

  • Partner Success Manager

    il y a 3 semaines


    Brussels, Belgique Sabam Temps plein

    **_Sabam, de Belgische Vereniging van Auteurs, Componisten en Uitgevers oefent haar activiteiten inzake auteursrecht uit op alle gebieden van de scheppende kunst. Zij int de auteursrechten die voortvloeien uit het gebruik van het beschermde wereldrepertoire in binnen - en buitenland en keert ze uit aan de leden van Sabam en aan buitenlandse rechthebbenden,...


  • Brussels, Belgique Google Temps plein

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - Experience in Customer Success Management, or a similar customer facing role. - Experience working for a Cloud-based technology company, with cloud concepts and technologies. **Preferred qualifications**: - Experience managing customer accounts with a proven track record...


  • Brussels, Belgique Google Temps plein

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - Experience in Customer Success Management, or a similar customer facing role. - Experience working for a Cloud-based technology company, with cloud concepts and technologies. **Preferred qualifications**: - Experience managing customer accounts with a proven track record...

  • Key Account Manager

    il y a 3 semaines


    Brussels, Belgique Monizze Temps plein

    Monizze is a leading provider of electronic meal vouchers, eco-vouchers, gift cards, and innovative platforms for sports and cultural activities. With a focus on delivering comprehensive solutions to businesses, we are expanding our presence in the +500 FTE companies segment. We are seeking a dynamic and experienced Key Account Manager to strengthen our...