Customer Success Manager
Il y a 6 mois
Job Function: Sales Operations The role:
We are looking for someone with passion for Technology, Business Development and Customer Service. As Customer Success Manager, you will thrive in a fast-paced and dynamic environment where you will learn something new every day about Technology Solutions and Sales.
The Customer Success Manager is a client focused role, primarily working on the overall operational scope of transactional new business and renewal opportunities within key and growth named customers and prospects.
By being responsible for Customer Success activities, being the linking pin to make sure the day-to-day operations and sales cycles are running smoothly, this role will enable account managers to fully focus on high potential and strategic customers while at the same time the customer is given excellent service on the operational side. Alongside the Account Manager, this role is the "first" point of contact for dedicated clients and will manage their operations requests by overseeing and coordinating the end-to-end sales process.
The Customer Success Manager will receive guidance at account level from the various Account Managers and day-to-day guidance from the Sales Team Lead.
**Key responsibilities**:
- Build strong relationships with a specific set of clients and stakeholders, ensuring long-term partnerships.
- Support Account Manager to develop an overall account plan to maximize opportunities and generate sales activity and gross profit attainment.
- Represent the company in a professional manner while building and maintaining customer relationships.
- Ensure that all customer (and internal) queries and issues are promptly addressed and resolved as the first point of contact
- Be able to spot up-sell & cross-sell opportunities, translate signals from the market into new services and to share this feedback with our Sales and Services team.
- Oversee and coordinate end-to-end service delivery for strategic accounts by working with the Account Managers, Business Development Executive and Solution Consultant.
- Develop knowledge of leading industry trends and SoftwareOne service offerings through on-going training with software publishers and SoftwareOne Service teams.
- Participate in service improvement and development activities.
- Prepare QBR meetings from an operational perspective and operational meetings with customers
- Support completing software license contract renewals.
- Ensure accurate customer onboarding, adoption and visualization of customer data in PyraCloud.
- Achieve quality benchmarks, including minimum number of credit memos/churns.
- Excellent knowledge and usage of One|Workplace
- Excellent knowledge of our systems and link between our systems One|Workplace and One|Sales, making sure that the correct data is used by the Account manager
- Making sure the agreed SLAs are achieved
What we need to see from you:
- Bachelor degree level of work ethic and thinking
- Fluent in English and preferably French/Dutch
- Minimum of 2 years experience in Sales Operations Management role is required
- Highly motivated and results oriented; entrepreneurial spirit
- Strong presentation, communication, organization, multitasking, and time management skills
- Solid problem solving and consultative skills required.
**What we have to offer**:
Here at SoftwareONE we encourage autonomy and thinking outside the box - and we can’t wait to hear your new ideas
Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to be always their true authentic selves because that’s when real creativity happens.
**You will find**:
- A mentor who supports your successful start and is at your side with advice and action
- Flexible working with working hybrid possible
- A variety of training and development opportunities
- With our employee share and recommendation program, you benefit from our success.
- We trust you - our working hours are flexible and are not recorded
- No dress code - wear what you feel comfortable in Just in custumer contact some adaptations are useful
**Interested?**
Why SoftwareOne?:
We deliver innovation and technology that supports global customers the development of sustainable, connected, safe and tailored IT solutions for future generations. SoftwareOne Sales is all about Inspiring Dreams, Accelerating Growth, Connecting Worlds, Recognizing Wins, Respect and Enabling you to be your best.
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