Customer Success Account Manager
il y a 4 semaines
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
**Customer Success**: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
We are looking for a highly motivated and passionate Customer Success Account Manager (CSAM) to drive program management for accounts that have or will have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success.
**Responsibilities**:
As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies.
Join our team and be one who empowers people and supports companies in their Digital Transformation When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.
**Key Accountabilities include**:
- Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
- Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads.
- Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
- Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
- Track, escalate, and plan for the remediation of technical blockers in alignment with the support teams and provide engineering feedback to further our product and solutions as appropriate.
- Lead Success Planning & Consumption Management at the Customer and Account level
- Align prioritized Engagements and Services & Support projects to Customer Priorities
**Qualifications**:
**Minimum Qualifications**:
- Bachelor’s degree or local equivalent or equivalent work experience or certification(s) in the followings:
- Project/Program/Change Management: PMP, Agile, PRINCE II, PROSCI
- English + Dutch and/or French mandatory
**Preferred Qualifications**
- ** Experience** - success in complex engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution
- ** Leadership** - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions for overall customer success.
- ** Relationship Building**:
- Proven track record of building relationships. Experience in managing various stakeholder relationships to get consensus on solutions/engagements.
- ** Program Management** - Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities.
- ** Collaboration and Communication** - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist).
- ** Technical** - Experience with cloud and hybrid infrastructures, architecture designs, and migrations. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs.
-
Customer Success Account Manager
il y a 3 jours
Brussels, Belgique Microsoft Temps pleinAre you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in...
-
Customer Success Account Mgmt
il y a 2 jours
Brussels, Belgique Microsoft Temps pleinMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Manager
il y a 4 semaines
Brussels, Belgique GeoPostcodes Temps pleinWould you like to create success with **Fortune 500** companies with a **world-class Data-as-a-Service** solution? Then keep on reading, we might just have the **opportunity of a lifetime** for you! **GeoPostcodes** is a fast-growing Belgian DaaS company. We are the global reference with the **most complete and accurate postal code, geolocation and...
-
Customer Success Manager
il y a 4 semaines
Brussels, Belgique Worldline Temps pleinJob Description - customer success manager **This is Worldline** Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses...
-
Customer Success Manager
il y a 6 heures
Brussels, Belgique Worldline Temps pleinJob Description - customer success manager **This is Worldline** Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses...
-
Customer Success Manager
il y a 2 jours
Brussels, Belgique Expleo Group Temps pleinOverview: Expleo is looking for an Account Manager. Are you passionate about driving business in a high added value service environment? Do you want to help customers grow and achieve their goals while strengthening their relationship with the company? Does our mantra "think bold, act reliable" speak to you? Then it's simple... We're waiting for...
-
Customer Success Manager
il y a 3 jours
Brussels, Belgique Brainwave Optigrators Temps plein**Description** - Role_ It is critical for us to provide our corporate customers with a great experience in all interactions they have with and in collaboration with our teams and our people. This continued focus on the customer experience is a top priority for our people in all actions we take, and we see the customer success manager as the driving force...
-
Scaled Customer Success Manager, Google Cloud
il y a 2 semaines
Brussels, Belgique Google Temps plein**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - Experience in Customer Success Management, or a similar customer facing role. - Experience working for a Cloud-based technology company, with cloud concepts and technologies. **Preferred qualifications**: - Experience managing customer accounts with a proven track record...
-
Customer Success Manager
il y a 2 semaines
Brussels, Belgique Rocket.Chat Temps plein**This is a remote job for applicants in EMEA time zone.** We are looking for a **Customer Success Manager**. In this role, you will partner with customers to help them achieve a declared state of success powered by the ultimate communication hub. You will do so by leveraging success plans, product expertise, and a deep understanding of the customer's...
-
Head of Customer Success
il y a 1 semaine
Brussels, Belgique Project J Ltd Temps plein**About Giftify**: Giftify is a global leader in customizable gift card solutions, partnering with over 500 shopping centers worldwide to improve client engagement, loyalty, and sales. Our mission is to provide seamless integration with payment systems and create outstanding customer experiences. **Role Overview**: The Head of Customer Success will be...
-
Customer Success Manager
il y a 6 jours
Brussels, Belgique Altares - Dun & Bradstreet Temps pleinAls Customer Success Manager (CSM) in het CSM-team ben je verantwoordelijk voor het beheren van relaties en het onboarden van nieuwe klanten. Je laat ze kennis maken met het product waar ze voor gekozen hebben en bent het aanspreekpunt voor de klant bij vragen en of opmerkingen. Je beheert de levering van onze diensten aan de klant en zorgt er voor dat een...
-
Customer Success Manager
il y a 6 jours
Brussels, Belgique Talencia Consulting Temps plein**Location**: Bruxelles **Start date**: Immediatly **Languages**: French, English **Duration**: Long term Your regular obligations consist of Acts as the allocated client(s)' main point of contact for inquiries on general and ongoing service provision; Establishes and maintains solid working connections with customers, and takes part in customer...
-
Customer Success Advisor
il y a 2 semaines
Brussels, Belgique Illumio Temps plein**_No Agency Submittals Accepted._** **What We Are About**: Illumio's Support and Services organization ensures our success in deployments, expansions, and in building trusted partnerships with our clients. Joining our team means solving problems that matter—securing over one million workloads globally and stopping cyberattacks and ransomware from...
-
Customer Success Internship
il y a 2 jours
Brussels, Belgique CentralApp Temps pleinCentralApp est le leader du marketing en ligne pour les restaurants en France et en Belgique. Plus de 3 000 restaurants utilisent nos outils en ligne innovants tels que le Smart Website. Cette année, nos sites web ont été utilisés par plus de 10 millions de personnes, soit une croissance de 200% par rapport à l'année dernière. Nous collaborons...
-
Enterprise Account Manager
il y a 1 semaine
Brussels, Belgique Poka Temps pleinPoka is currently seeking a dynamic Account Manager to join its Sales team. Reporting to the VP of Expansion Sales, you will be the critical contact point for developing new business from existing clients and be responsible for nurturing sales relationships. You will be part of a POD team where Customer Success and Sales work together towards a common goal...
-
Senior Customer Success Manager
il y a 2 jours
Brussels, Belgique Qollabi Temps pleinWe want you to write history with us! Are you looking for a place where you can learn, grow and expand your skills within a fabulous team? Are you passionate about tech? **About us** Qollabi is a fast-growing tech startup operating from Brussels and the US. We're transforming from a start-up into a scale-up. So if you are an ambitious starter, wanting to...
-
Customer Success Manager Emea
il y a 4 semaines
Brussels, Belgique AppTweak Temps pleinWe're looking for a **Customer Success Manager** to join our expanding team in Brussels, Belgium! As a **Customer Success Manager** at AppTweak, you will play a crucial role in supporting our clients within the EMEA region. You will work collaboratively with cross-functional teams to drive product adoption, enhance customer satisfaction, reduce churn, and...
-
Customer Success Associate
il y a 6 jours
Brussels, Belgique Monizze Temps pleinMonizze is a fast-growing fintech, leading provider of electronic meal vouchers, eco-vouchers, gift cards, and innovative platforms within HR services. We are looking for a Customer Success Associate to ensure our Customer Success team continuously provides the highest level of support to our mid-sized merchants.. As Customer Success Associate at Monizze...
-
Customer Success Manager
il y a 4 semaines
Brussels, Belgique OneSpan Temps pleinThe future of work is flexible and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic and we are embracing work flexibility. Whenever possible, you can choose when you wish to come into the office and when you wish to work from home and get to enjoy the benefits of both...
-
Customer Success Manager
il y a 5 heures
Brussels, Belgique OneSpan Temps pleinThe future of work is flexible and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic and we are embracing work flexibility. Whenever possible, you can choose when you wish to come into the office and when you wish to work from home and get to enjoy the benefits of both...
