Customer Success Advisor

il y a 2 semaines


Brussels, Belgique Illumio Temps plein

**_No Agency Submittals Accepted._**

**What We Are About**:
Illumio's Support and Services organization ensures our success in deployments, expansions, and in building trusted partnerships with our clients. Joining our team means solving problems that matter—securing over one million workloads globally and stopping cyberattacks and ransomware from spreading into cyber disasters. Illumio is trusted with securing the most sensitive infrastructure in our client's environments.

We are in a unique position from other security companies in that we don't have 10s or 100s of products to support. When you engage with a client, you will build strong relationships based on expertise from a knowledgeable team that supports you with a precise and proven product portfolio. That, combined with being a Zero Trust Leader, creates a customer-base that is incredibly loyal and seeking a true partnership—our NPS score is 87, our CSat is 4.8/5 and rising. We do everything we can to make our clients successful.

**What You Will Accomplish**:

- Customer Adoption - inspect customer adoption issues and increase adoption health where required to ensure that all customers are wildly successful with Illumio's platform
- Renewals - tie adoption health to renewal and ensure that value is being delivered such that customers can quantify and justify renewing their investment with Illumio
- Establish "trusted advisor" relationships with the management and technical teams on the customer side while working with our account team to extend Illumio's reputation
- Build a strategic roadmap for every customer that defines how they should consume and adopt Illumio's products to meet their desired outcomes
- Position and scope the right services offerings to your customers based on their needs and level of adoption maturity
- Monitor the Adoption Health across all accounts within your portfolio and generate a quarterly improvement plan to drive adoption score increases

**What You Will Bring**:

- Customer relationship experience
- Security industry experience
- Ability to execute account and company growth strategy
- Escalation mitigation
- Ability to document customer successes

**Bonus Points**:

- Bilingual (English/Spanish)
- Graduate degree in Business, technical field of study

**Who We Are**:


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