Customer Success Manager Emea
il y a 4 semaines
We're looking for a **Customer Success Manager** to join our expanding team in Brussels, Belgium
As a **Customer Success Manager** at AppTweak, you will play a crucial role in supporting our clients within the EMEA region. You will work collaboratively with cross-functional teams to drive product adoption, enhance customer satisfaction, reduce churn, and ensure long-term success with our ASO, ASA, and mobile growth solutions. Your strategic insights and support will empower clients to leverage our platform fully, maximizing their mobile app growth potential.
**Location**:Brussels, Belgium (hybrid).
**Remote policy**: Hybrid remote/work policy.
- [Please note you will need to be based in Belgium and to have a European valid visa/work permit to be eligible for the role].**Key Responsibilities**:
- Enhance Product Adoption
- Engage proactively with clients to ensure they are fully leveraging AppTweak’s platform, optimizing their ASO and ASA efforts to meet strategic goals.
- Identify areas for increased adoption and work with internal resources to drive ongoing client engagement.
- Be the ASO/ASA Expert
- Act as a knowledgeable resource for clients and internal stakeholders on AppTweak’s platform, ASO, ASA, and app store marketing.
- Stay updated on trends and best practices across the iOS and Google Play ecosystems.
- Improve Customer Experience
- Manage and optimize processes for onboarding, training, and ongoing client support to ensure a seamless customer experience.
- Serve as a point of contact for all technical and strategic inquiries, providing effective solutions and collaborating with the Product team as needed.
- Support Retention and Growth
- Collaborate with Account Managers to secure renewals and identify upsell opportunities, helping clients see the full potential of AppTweak’s solutions.
- Participate in cross-functional initiatives with Product Marketing to craft use cases, product positioning, and materials for client engagement.
- Provide Strategic Insights
- Analyze and interpret data to make recommendations that will directly impact clients’ app performance and business objectives.
- Deliver tailored insights and recommendations on ASO, ASA, and mobile growth strategies, establishing AppTweak as a trusted advisor.
- Feedback and Product Development
- Communicate client feedback to the Product team to drive ongoing improvements and feature development.
- Act as a customer advocate in product discussions, ensuring our solutions evolve to meet client needs.
- **
Fluent in English** (additional languages are a bonus)
- ** Recently graduated,**with a** Master’s degree** in Business, Marketing, Communication, Sales, or related field.
- ** 6 months to 1 year of**successful experience in Customer Success or Account Management, ideally within the SaaS or mobile industry, with a proven track record of meeting and exceeding goals.
- ** Relationship Builder**: You have a talent for fostering strong, lasting client relationships, understanding customer needs, and proactively addressing them.
- ** Strong written and verbal communication skills**—you can turn complex ideas into simple, compelling messages.
- A **growth mindset**: commercially driven, resilient, and adaptable, you thrive in fast-paced environments and are dedicated to continuous learning and improvement.
- ** Curiosity & Passion**: You’re enthusiastic about mobile app marketing and eager to deepen your knowledge in mobile app growth and innovation.
**What's in it for you?**
GROWTH & DEVELOPMENT
- Kickstart your career with one of Belgium’s top tech scale-ups.
- ** Clear pathways for growth**—whether you see yourself excelling in sales, marketing, or revenue operations.
- Gain exposure to a wide variety of **high-profile apps and games** across exciting industries like gaming, e-commerce, and more.
CULTURE & BENEFITS
- ** Competitive salary** with bonuses based on your performance.
- Join a **people-first culture** that values diversity, collaboration, and work-life balance.
- Flexibility in your work, with opportunities to learn and express your creative thinking.
- Connect with your colleagues during **quarterly team-building events** and a company-wide retreat in Belgium
- Make a difference with a **volunteer day every quarter** to give back to the community.
- And yes, we’re serious about food—get ready to swap recipes and enjoy delicious moments with the team
ADDITIONAL PERKS:
- ** 12 RTT days** per year on top of regular holidays.
- Meal vouchers and eco-cheques.
- Be part of an inclusive, supportive environment where your ideas truly matter.
- A diverse team within a **flat hierarchy**: altogether we speak **more than 15 languages**
**About AppTweak**
AppTweak is the trusted App Store Marketing & Intelligence Platform for mobile leaders worldwide; we provide innovative solutions that help apps and games optimize their App Store presence and increase downloads. For 10+ years, companies including Uber, Adobe, and Zynga
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