Scaled Customer Success Manager, Google Cloud

Il y a 4 mois


Brussels, Belgique Google Temps plein

**Minimum qualifications**:

- Bachelor's degree or equivalent practical experience.
- Experience in Customer Success Management, or a similar customer facing role.
- Experience working for a Cloud-based technology company, with cloud concepts and technologies.

**Preferred qualifications**:

- Experience managing customer accounts with a proven track record of delivering customer outcomes and success.
- Experience working in a SaaS/IaaS/PaaS company or consumption driven business.
- Excellent organizational and time management skills with the ability to drive multiple programs to a successful outcome.
- Excellent communication skills with the ability to deliver presentations with compelling messages to technology and business audiences.

**About the job**:
The EMEA Growth Team is a Google Cloud Consulting (GCC) Customer Success organization focused on driving customer growth and success within Google Cloud’s Enterprise and Corporate accounts (Mid-Tier segment).

As a Scaled Customer Success Manager, you will own a portfolio of accounts, driving programmatic adoption, enablement and success activities to accelerate our customers’ journeys with Google Cloud.

In addition, the EMEA Growth Team acts as a Customer Success Center of Excellence (CoE). In this role, you will help with providing enablement and support to Google Cloud account teams to enable them to undertake fundamental adoption activities within their named accounts. You will develop scalable adoption programs and share these with the wider Google Cloud community.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Manage a portfolio of Google Cloud accounts, to assist those accounts with the successful adoption of Google Cloud products and services.
- Assess and identify the specific adoption activities and programs required in each account and collaborate with the key customer stakeholders and the Google account team.
- Build strong relationships with key customer stakeholders and become a trusted advisor within each managed account.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.



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