Operational Data Analyst

il y a 2 semaines

Evere, Belgique International Post Corporation Temps plein

**International Post Corporation (IPC)** is a corporation of 26 posts from North-America, Asia Pacific and Europe. IPC is the world leader in innovative technology solutions for the global postal industry. Our services touch every area of international postal traffic from new and better reporting for international postal letters and packages traffic to implementing new ways to facilitate e-commerce across the globe. IPC’s services are used by up to 190 posts worldwide.

**IPC is looking for an operational data analyst to support the Network Management and Innovation Team business experts by providing enhanced analysis of operational data across multiple systems.**

Combining technical analysis skills with on-the-job knowledge of business challenges, the analyst will contribute to support the users through advanced data analysis, to the upgrade and optimization of the different tools by identifying areas of improvement and will ensure the consistency in the development of such tools. The analyst will support the Service Desk in the efficient management of incidents related to the different tools and will support the end users through training and user guide updates. The analyst will report to the Senior Manager Network Integration.

**Job Specifications**
- Validation (consistency and completeness) of Functional Analysis vs BRS in support of the Business Analyst
- Be proactive to identify and propose improvements, more specifically on business rules and design models applied in conjunction with the operational experts
- Provide second
- and third-line support in close cooperation with the Service Desk
- Ad hoc data analysis to respond to customer’s/service managers’ inquiries
- Validation of analyses and reports designed by the analysis and reporting teams
- Share expertise and provide guidance to colleagues in other team (Service Desk, PPMACS, reporting) to support their analyses.
- User guides and business rules documentation updates

**Knowledge & Experience**
- University or similar higher education degree and minimum of three years relevant working experience
- Excellent analytical and problem-solving skills
- Critical thinking
- Willing to learn by doing
- Experience in second
- and third-line support
- Good spoken/ written English
- Excellent organizational and documentation skills
- Experience in providing training on tools and building user guides is a plus
- Comfortable using a computer for various tasks
- Knowledge of Oracle DB (XE), SQL is a plus
- Basic knowledge of postal EDI is a plus
- Experience in the postal industry is a plus
- Pro-active, flexible and perseverant

**Job Types**: Full-time, Permanent contract

**Benefits**:

- Additional leave
- Bicycle plan
- Company computer
- Hospitalization insurance
- Life insurance
- Mileage reimbursement
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Yearly bonus

**Language**:

- English (required)

Work Location: Hybrid remote in 1130 Evere

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