Customer Support Analyst

Il y a 5 mois

Evere, Belgique Select iStorm Temps plein

As a **Customer Support Analyst**, you will be the key point between the end-users and WHISE. We count on you to give our customers and partners the best support experience they have ever had. None of your work days will be the same, guarantee

**Your main responsibilities will include**:

- Identify and reproduce problems independently and create a ticket for this, in English. Following thru bugs and communicating progress and resolution to the customer.
- Act as the customer advocate - relaying feedback and escalating issues and trends within WHISE.
- Contribute to the continuous improvement of the user experience by collecting customer feedback, placing suggestions in tickets, and discussing these with your manager at regular intervals.
- Ensure customers’ satisfaction in all touchpoints.
- Contribute to the quality of documentation and improvement of procedures.
- Hold (at least) a High School degree or equivalent through experience.
- Proven 2-3 year success across incident management and service delivery excellence. Experience in the software and technology sector is a plus.
- Exhibit a passion for exceeding customer expectations and for helping customers solve problems.
- Possess strong multitasking abilities to swiftly follow-up on multiple requests in an efficient way.
- Showcase exceptional team player skills coupled with a sound business acumen.
- Fluent in French, English AND Dutch.

**Skills**:

- Keen interest in the real estate industry.
- Adept at multitasking, paying meticulous attention to procedures and details.
- Demonstrate the ability to work autonomously in an efficient and organized manner.
- Possesses excellent analytic and problem-solving skills: taking and keeping ownership until the matter is resolved is essential for you. You can define a problem, analyze data and textual information to make correct decision.
- Collaborative team player with a "doing whatever it takes" and "can-do" attitude.
- Demonstrates curiosity, a willingness to learn, and a keen interest in self-development.
- You are a digital literate:

- _good knowledge of the Microsoft office pack: Word, Excel, PowerPoint_
- _familiarity with tools like AZURE, Salesforce, Hubspot, JIRA is a strong plus._

For Whise, a company that develops a SaaS for the real estate sector, we are looking for a Customer Support Analyst;
**WHISE is the leader and trend-setter in Belgian proptech based in Brussels** They have created a platform that’s tailor-made for real estate agencies. With 2,000+ offices across **Belgium** and **France** using daily their solution, their mission is to support & empower clients through their digital transformation

**They are at the forefront of real estate technology, sustainability, and digitalization**.
- They offer the opportunity to make a difference in the international expansion of WHISE providing solutions for the real estate sector.
- You’ll have a direct and concrete impact on the company and its long-term strategy, with a clear contribution to the growth.
- They offer a unique experience of collaboration with leading real estate companies.
- They offer a challenging job in a dynamic company at the forefront of innovation in emerging technologies.
- They offer personal development opportunities to further build your skills.
- A very complete package besides your monthly salary, that includes a mobility package, home-working allowance, meal vouchers, health care insurance, a cafeteria plan, a yearly bonus based on collective results etc.
- We invest in a healthy and attractive workplace.

  • Operational Data Analyst

    Il y a 5 mois

    Evere, Belgique International Post Corporation Temps plein

    **International Post Corporation (IPC)** is a corporation of 26 posts from North-America, Asia Pacific and Europe. IPC is the world leader in innovative technology solutions for the global postal industry. Our services touch every area of international postal traffic from new and better reporting for international postal letters and packages traffic to...

  • Monitoring Analyst

    Il y a 5 mois

    Bruxelles Evere, Belgique S&you Temps plein

    **Description de fonction**: Interested in working with customers in diverse, cross-governmental sectors? I'm recruiting a Monitoring Analyst to solve customer support issues on-site, at our customer's premises in Brussels. You will work along a team of skilled and motivated technicians! We are looking for an extremely proactive Monitoring Analyst with a...

  • Home Charge Customer Support Senior Specialist

    Il y a 2 mois

    Evere, Belgique Toyota Motor Europe Temps plein

    In a nutshell: Join Toyota’s Energy Business division to lead customer support for innovative EV charging solutions, enhancing user experience and driving operational excellence in the HomeCharge program. Company Information: **TOYOTA** is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now...

  • Cybersecurity Analyst

    Il y a 5 mois

    Evere, Belgique Orange Cyberdefense Temps plein

    **Some highlights**: - Being part of an international company yet with local presence - Build a safer digital society together with us **Working as a Cybersecurity Analyst**: You will join the “Flexible Solutions teams” operational team that provides day to day operational services using new innovative technologies from our preferred vendors. The...

  • PMO Analyst

    Il y a 4 mois

    Evere, Belgique International Post Corporation Temps plein

    **International Post Corporation (IPC)** is a corporation of 26 posts from North-America, Asia Pacific and Europe. IPC is the world leader in innovative technology solutions for the global postal industry. Our services touch every area of international postal traffic from new and better reporting for international postal letters and packages traffic to...

  • Internship Digital Marketing Analyst Decathlon

    Il y a 5 mois

    Evere, Belgique Decathlon HQ Temps plein

    DECATHLON is accelerating its digital transformation with the mission of becoming the digital sports platform that allows customers to discover our world through a wide range of sports-centric experiences. Our digital teams based in Lille, Hong Kong, London, Montreal... with more than 1500 employees are united to build and grow digital products with the aim...

  • Voice of Customer Technical Platform Support

    il y a 7 jours

    Evere, Belgique Toyota Motor Europe Temps plein

    In a nutshell: - Join our VoC team to support the roll-out of a new platform across EU+ markets, assisting with IT and data tasks, user testing, and providing crucial support during the hyper care period.Company Information: **TOYOTA** is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now...

  • Administratieve Customer support- contactcenter

    il y a 1 mois

    Evere, Belgique Vivaldis Temps plein

    Alle Vivaldis collega's zetten zich in voor een gelijke kansenbeleid. Wij selecteren op basis van ervaring, studies en competenties en niet op basis van nationaliteit, uiterlijke kenmerken, geaardheid, religie, handicap, leeftijd en /of geslacht. Onze rol als uitzendbedrijf impliceert het streven naar inclusie en diversiteit. Discriminatie wordt niet...

  • Monitoring Analyst

    Il y a 5 mois

    Bruxelles Evere, Belgique S&you Temps plein

    **Description de fonction**: You will work along a team of skilled and motivated technicians! We are looking for an extremely proactive Monitoring Analyst with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. The position will require: - Proactively monitor systems and...

  • Customer Support Officer Fr/nl/en

    Il y a 5 mois

    Evere, Belgique Talentus Temps plein

    Talentus est le partenaire de votre carrière ! Nous assurons le match parfait entre vos aspirations professionnelles et les ambitions de nos clients. Notre mission est de construire ensemble votre avenir professionnel. **Positionner**: **Le cœur de ton activité ?** _Traiter les demandes des clients et leur apporter un support optimal !_ - Tu assures un...

  • Digital Business Senior Analyst

    Il y a 2 mois

    Evere, Belgique Toyota Motor Europe Temps plein

    In a nutshell: Join Toyota's Sales Business Transformation team to drive cutting-edge omni-channel retail projects, collaborate across markets, and transform customer experience through innovative digital solutions. Company Information: **TOYOTA** is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937....

  • Business Analyst

    Il y a 5 mois

    Evere, Belgique USG Professionals Temps plein

    **Omschrijving**: As part of the Manufacturing IT Coordination team you provide service to us or affiliated Manufacturing companies in documenting customer needs. - Identify and communicate with key stakeholders - Liaise between various business departments and groups - Assess options for process improvement, including business process modeling - Maintain...

  • VIE - Business Analyst

    Il y a 5 mois

    Evere, Belgique Stellantis Temps plein

    Description du poste Filière/Métier Sales & Marketing - Sales & Marketing Intitulé du poste VIE - Business Analyst Contrat Contrat VIE Description de la mission Au sein de l'équipe Performance du CMO Belgique et Luxembourg, vous évoluerez dans l'un des environnements les plus stratégiques du secteur automobile....

  • Learning & Development Data Analyst

    Il y a 2 mois

    Evere, Belgique Start People Temps plein

    **Toyota Academy**: Business Transformation is happening at a faster pace and as an European organization - TME (Toyota Motor Europe) & NMSCs (Toyota National Marketing & Sales Companies) & Network - we need to accelerate our transformation towards a mobility services provider. For our retail network, this means that to remain the Best Retailer in Town they...

  • Learning & Development Data Analyst

    Il y a 2 mois

    Evere, Belgique Start People Temps plein

    **Toyota Academy**: Business Transformation is happening at a faster pace and as an European organization - TME (Toyota Motor Europe) & NMSCs (Toyota National Marketing & Sales Companies) & Network - we need to accelerate our transformation towards a mobility services provider. For our retail network, this means that to remain the Best Retailer in Town they...

  • Market Intelligence Analyst

    Il y a 4 mois

    Evere, Belgique International Post Corporation Temps plein

    **International Post Corporation (IPC)** is a corporation of 26 posts from North-America, Asia Pacific and Europe. IPC is the world leader in innovative technology solutions for the global postal industry. Our services touch every area of international postal traffic from new and better reporting for international postal letters and packages traffic to...

  • Business Analyst Servicenow

    Il y a 5 mois

    Evere, Belgique USG Professionals Temps plein

    **Omschrijving**: USG Professionals is looking for a Business Analyst ServiceNow for our client TOYOTA in the region of Brussels Responsabilities: - Work closely with different business and IT stakeholders to understand requirements. - Gather and discuss detailed requirements in a critical way. - Create story maps to capture scope overview. - Maintain a...

  • Support Solution Specialist

    Il y a 5 mois

    Evere, Belgique Spring Professional Temps plein

    **Introductie**: Ontdek een uitdagende kans in het B2B Customer Experience Team van een van de grootste telecomspelers op de Belgische, die bekend staat om zijn innovatieve aanpak en focus op klantbeleving. Als Support Solution Specialist ben je cruciaal voor het oplossen van klantincidenten en het handhaven van servicekwaliteit. **Functie**: Jouw taken als...

  • Customer Engagement Consultant

    Il y a 5 mois

    Evere, Belgique Orange Business Temps plein

    **The team, position & mission**: As a consultant in the Customer Engagement practice at Orange Business Digital Services, you'll play a pivotal role in guiding organizations through their digital transformation journey. Our focus is on transitioning businesses from product-centric to customer-centric digital experiences, leveraging cutting-edge...

  • Civil - Documentaliste-sgrs

    il y a 1 mois

    Evere, Belgique La Défense Temps plein

    Vous travaillez en support de l’analyse stratégique/opérationnelle au sein du Service Général du Renseignement et de la Sécurité (SGRS). Vous disposez de bases de données et de logiciels dans lesquels vous introduisez et gérez les informations, les mettez à jour et fournissez des produits de support pour les analystes. En tant que...