Home Charge Customer Support Senior Specialist
Il y a 3 mois
In a nutshell:
Join Toyota’s Energy Business division to lead customer support for innovative EV charging solutions, enhancing user experience and driving operational excellence in the HomeCharge program.
Company Information:
**TOYOTA** is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing, and engineering operations.
We are excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.
Your team and your responsibilities:
**Team description**
The Energy Business division plays a pivotal role in shaping the future of electric vehicles (EVs) within TME markets. Our mission involves defining, developing, and deploying innovative energy products and services. By doing so, we facilitate the adoption and use of Battery Electric Vehicles (BEV) and Plug-in Hybrid Electric Vehicles (PHEV).
**Your responsibilities**
- You will be responsible for driving the customer support operations of the “Homecharge” product and services.
- Co-ordinate the daily support case handling and tracking with relevant technical and commercial stakeholders.
- Propose operational efficiency improvements for customer support, process definition, implementation, standardise and improve.
- Quantitative and qualitative reporting on the total customer support operation and product concerns.
- Assist and develop our NMSC and installation partners onboarding to the customer support process and systems.
Your Profile:
- You are fluent in English (TME’s business language)
- High Customer First Focus, motivated with strong perseverance.
- You are fluent in English (TME’s business language)
- Interest in Automotive, electrified vehicles, charging and energy.
- Flexible team player, Hands-on mentality, take ownership.
Technical competencies
- Analytical and process skills (data and process driven)
- Any experience with customer support tools
- Computer skills: Excellent knowledge of Microsoft office
- Information technology basics/understanding (firmware, data, networks, API’s,)
- Electricity fundamentals: AC/DC, voltage, current, power, energy, units,
- Presentation and project management skills
- Understanding of privacy and cybersecurity principles.
We offer:
We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.
Your benefits:
- Competitive salary package based on your experience, including a bonus plan depending on individual and/or company results;
- Flexible reward plan that will allow you to personalise part of your reward plan and balance it in line with your priorities by opting for extra insurance, more mobility options (bike lease), extra holidays and more;
- Meal and eco vouchers;
- Company car and energy card;
- Insurance package (medical, life, disability, pension);
- Extra paid holidays (Toyota days, seniority days ) above the legal holidays. More can be added through our flexible reward package;
- Flexible working hours and hybrid working (homeworking, 20 days from abroad);
- Interesting car lease formulas and discount when buying a Toyota or Lexus;
- Various company discounts - Exceptional terms and prices on products and services from your favourite brands and retailers;
- Company restaurant - Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option;
- Sport facilities - Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites;
- Team building activities and other personnel related events;
- Programs to support your physical and social well-being.
A truly diverse, equitable and inclusive workplace:
At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.
If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.
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