Voice of Customer Technical Platform Support

Il y a 2 mois

Evere, Belgique Toyota Motor Europe Temps plein

In a nutshell:

- Join our VoC team to support the roll-out of a new platform across EU+ markets, assisting with IT and data tasks, user testing, and providing crucial support during the hyper care period.Company Information:
**TOYOTA** is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing, and engineering operations.

We are excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.

Your team and your responsibilities:
**Team/division description**

***

Acting upon the Voice of the Customer (VoC) is a strategic priority within the company that is driven by the VoC team, embedded in Sales and Marketing & Customer Experience (CX), supporting both the Toyota and Lexus Brands. The team is responsible for gathering feedback from customers from various sources and reporting to the business. The team also supports all National Marketing and Sales Companies through the region in their VoC activities in the markets.

**Your project**

You will be supporting the team in the roll-out of the new TME's markets (EU+) platform by:

- Supporting the “IT and Data workstream” project manager in the development, set-up and maintenance activities with internal stakeholders and market counterparts
- Provide structured follow-up of action points
- User testing new VoC platform in market ‘set-ups’
- Being the contact person for ‘hyper care’ period in markets sorting and identifying the correct responsible.

Your Profile:

- You are fluent in English (TME’s business language) - other European languages are a plus
- You are familiar with IT terms, agile work methods
- Comfortable with MS Excel
- You are a fast learner who is able to work independently upon receipt of clear instructions
- You have good communication skills, verbal, written and presentation in English
- Pro-active, results-driven and with a strong determination to deliver
- Able to work with people from various backgrounds and business areas
- A team-player with a people focused mindset and positive energy

Starting date
- Before 13/01/2025

Duration
- 6 months

Confidentiality

**It is mandatory that applicants are students for the entire period of the internship.**

**We can only accept students with an EEA or Swiss citizenship (not requiring a work permit or visa to be eligible to perform an internship in Belgium)**

We offer:
We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.

Your benefits
- Flexible working hours and hybrid working (homeworking, 10 days from abroad);
- Company restaurant - Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option;
- Sport facilities - Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites;
- Team building activities and other personnel related events;
- Programs to support your physical and social well-being.

A truly diverse, equitable and inclusive workplace:
At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.

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