Monitoring Analyst

Il y a 7 mois

Bruxelles Evere, Belgique S&you Temps plein

**Description de fonction**:
Interested in working with customers in diverse, cross-governmental sectors?

I'm recruiting a Monitoring Analyst to solve customer support issues on-site, at our customer's premises in Brussels.

You will work along a team of skilled and motivated technicians We are looking for an extremely proactive Monitoring Analyst with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.You will work along a team of skilled and motivated technicians

The position will require:

- Proactively monitor systems and infrastructure in scope. This includes mission critical systems (front end, back end and middleware), non-mission critical systems, test environments, network and infrastructure components, voice communication systems and building management systems
- Management of alerts raised by monitoring systems according to standard operating procedures
- Perform scheduled health checks of defined IT components
- Log and update all alerts and incidents in the ticketing tool
- Take part of emergency and planned interventions and system acceptance testing
- Perform scheduled contingency tests and disaster recovery exercises
- Review technical documentation and contribute to the on-going improvement of the working procedures
- Work autonomously in shifts in a 24*7 environment (shift rotation, on call, etc)
- Flexibility to cover shift changes with short notice

**Votre profil**:
Job Requirements
- 3+ year of experience providing IT 1 st Level Support
- 1+ year of experience on Networking specific Support (focus on Monitoring activities)
- Technical degree or equivalent experience
- Good knowledge of network topologies (LAN/WAN) and troubleshooting
- General knowledge and operating experience in TCP
- Experience with networking monitoring tools
- Ability to efficiently troubleshoot monitoring alerts and identify root causes
- Good knowledge of Unix/Linux/Windows
- Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, and file shares, etc.
- Knowledge of scripting is a plus
- Good understanding of infrastructure support
- Ability to follow strictly operating procedure, strong sense of customer service, ability to multi-task, ability to work in a multinational and multicultural environment
- Team-oriented / team player / Expresses information and ideas effectively
- Language requirements: Ability to read, write and speak English is mandatory, French is desirable.
- Ability to work in a shift work environment. Flexibility.

**Notre offre**:

- Competitive salary and benefits package,including:

- Shift premium;
- Meal Vouchers, Ecocheques;
- Hospitalization and group insurance;
- Extra vacation days;
- Opportunities to learn and develop training programs;
- Personalized career path within the organization.
- Exposure to an international environment as part of a multicultural team spread across Europe.

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