Customer Success Manager
Il y a 7 mois
**As a** **Customer Success Manager**, you are dedicated to ensure that customers not only use the product and services offered by WHISE effectively but also achieve their desired outcomes, fostering long-term satisfaction and loyalty. You smoothly onboard new customers on the platform, you closely follow-up and monitor the customer’s installation and provide proactive support and guidance, you train and advise customers, you help them embrace the digital transformation so that they derive maximum value from their investments.
**Your main responsibilities will include**:
- Serve as the primary partner of our customers and help them increase the adoption of our solution.
- Build and maintain strong client relationships, understanding their business goals and challenges.
- Proactively address customer issues, gather feedback, and provide timely solutions to enhance customer satisfaction.
- Facilitate smooth onboarding for new clients, ensuring a clear understanding of software features and integration into their workflows.
- Engage in proactive collection and communication of customer feedback, issues, and market trends to internal teams at WHISE, influencing ongoing product improvements.
- Monitor customer usage patterns to identify opportunities for additional features or enhancements.
- Provide training sessions, create and update educational materials, and conduct webinars to help clients utilize the SaaS product effectively.
- Identify and act on upselling and cross-selling opportunities based on evolving customer needs, in close collaboration with the sales team.
- Hold (at least) a bachelor's degree, preferably in Engineering, Computer Science, Economics or equivalent.
- Proven 2-3 years of successful experience in project delivery, project management, process improvement, incident management and service delivery excellence.
- Exhibit a passion for exceeding customer expectations and for helping customers solve problems with product-based solutions.
- Possess strong multitasking abilities to efficiently manage multiple small projects in an agile way.
- Showcase exceptional team player skills coupled with an entrepreneurial spirit.
- Thrive in a high-paced delivery context.
- Fluent in French and English AND Dutch.
**Skills**:
- Keen interest in the real estate industry.
- Showing initiative and being proactive are key in this role.
- Excited about driving and tracking a consistent engagement process with customers.
- Possesses excellent organizational and problem-solving skills: taking and keeping ownership until the matter is resolved is essential for you.
- Adept at multitasking, paying meticulous attention to project details.
- Possesses excellent listening, communication, and presentation skills.
- Collaborative team player with a "doing whatever it takes" and "can-do" attitude.
- Demonstrates curiosity, a willingness to learn, and a keen interest in self-development.
- Being familiar with tools like AZURE, Salesforce, Hubspot and/or JIRA are a strong plus.
For Whise, a company that develops a SaaS for the real estate sector, we are looking for a Customer Success Manager.
**WHISE is the leader and trend-setter in Belgian proptech based in Brussels** They have created a platform that’s tailor-made for real estate agencies. With 2,000+ offices across **Belgium** and **France** using daily their solution, their mission is to support & empower clients through their digital transformation
**They are at the forefront of real estate technology, sustainability, and digitalization**.
- They offer the opportunity to make a difference in the international expansion of WHISE providing solutions for the real estate sector.
- You’ll have a direct and concrete impact on the company and its long-term strategy, with a clear contribution to the growth.
- We offer a unique experience of collaboration with leading real estate companies.
- They offer a challenging job in a dynamic company at the forefront of innovation in emerging technologies.
- They offer personal development opportunities to further build your skills.
- A very complete package besides your monthly salary, that includes a mobility package, home-working allowance, meal vouchers, health care insurance, a cafeteria plan, a yearly bonus based on collective results etc.
- They invest in a healthy and attractive workplace.
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