Digital Business Project Manager
il y a 1 mois
**John Cockerill, catalyseur d’opportunités**
Animé depuis 1817 par l'esprit d'entreprendre et la soif d'innovation de son fondateur, le Groupe John Cockerill développe des solutions technologiques à large échelle pour répondre aux besoins de son temps : faciliter l'accès aux énergies bas carbon, permettre une production industrielle durable, préserver les ressources naturelles, contribuer à une mobilité plus verte, renforcer la sécurité et installer des infrastructures essentielles.
Son offre aux entreprises, aux Etats et aux collectivités se traduit par des services et des équipements associés dans les secteurs de l'énergie, de la défense, de l'industrie, de l'environnement, des transports et des infrastructures. Avec plus de 6 000 collaborateurs, John Cockerill a réalisé un chiffre d'affaires de 1,209 milliard d'euros en 2023 dans 29 pays, sur 5 continents.
**Context**:
At John Cockerill H2, we consider Customer Support as crucial to empower our customers’ business, and develop long time partnership, by bringing the best solutions and services, securing safety, productivity, and efficiency of their operations.
Customer Support is a new organization preparing its operational start, building first 4 main pillars: people & competences, footprint, portfolio, and methods & tools, establishing the basics on which we will build and grow the future Customer Support business.
4 priority transformation projects have been identified, and one of them is to develop a H2 Tech Academy, full set-up: programs, contents, materials, logistics, systems, peopleOnce the H2 Tech Academy established, the H2 Tech Academy Project Manager will have the opportunity to take over the management of the Academy or of an extended department covering more than training.
**Main responsibilities**:
- Identify and qualify customers’ needs to formalize clear and aligned requirements.
- Establish the end-to-end process, including the necessary tools to run it, order to delivery, including forecast.
- Feed with all kinds of information (technical data, picture ) the teams in charge of developing the documentation, troubleshooting flows and the training materials.
- Evaluate and test new methods, tools, processesto support the development of the Customer Support portfolio.
- Support the CMMS project team in developing (as an end user) and in implementing (for the tests facilities he oversees for maintenance) the tool.
- Support rolling out the CMMS tool to end customers if necessary.
- Contribute to training sessions with the end customers if necessary.
**Your profile**:
- Self-starter working in an agile way within a green-field project.
- Strong Project Execution experience
- Customer focused aiming at delivering the highest possible availability.
- Hands on and at the same time, structuring and planning.
- Working hard and having fun.
- Appetite to solve issues and learn new technical things every day.
- Initiative lover who swims well in a complex and matrix evolving organization.
- High technical education as Electromechanical and/or Process Industrial Engineer
John Cockerill vous offre des opportunités de carrière et de développement au sein de ses différents secteurs dans une ambiance de travail conviviale.
Vous souhaitez évoluer au sein d’une entreprise innovante qui vous permettra de relever des défis techniques au quotidien?
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