Business Parts Manager
Il y a 7 mois
**Context of Need**
At John Cockerill H2, we consider Customer Support as crucial to empower our customers’ business, and develop long time partnership, by bringing the best solutions and services, securing safety, productivity, and efficiency of their operations.
Customer Support is a new organization preparing its operational start, building first 4 main pillars: people & competences, footprint, portfolio, and methods & tools, establishing the basics on which we
will build and grow the future Customer Support business.
4 priority transformation projects have been identified, and one of them is to develop the parts business, including one critical offer which is the stack refurbishment, replacement, EOL (End of Life).
As such, we are looking for a **Business** Parts Manager** **who will drive this transformation project and once successful, take over the full responsibility of this activity on a global scale.
**Main Responsibilities**
- Identify and qualify customers’ needs to formalize clear and aligned requirements.
- Build the global parts distribution network, with internal (regional hubs) and external (suppliers) partners.
- Implement the Parts Operations organization within Customer Support, with the right people at the right place, finding the correct balance between global and regional.
- Develop partnerships with key suppliers, to guarantee the expected service level.
- Optimize possible synergies with our future giga factories and JV.
- Establish the end-to-end process, including the necessary tools to run it, order to delivery, including forecast.
- Secure data management and accuracy, for documentation, pricing, and communication.
- Develop an operating excellence culture within the global parts distribution network, just mentioning HSE, productivity and on time delivery.
- Drive the implementation of the stack refurbishment, EOL & decommissioning policy, in cooperation with Manufacturing, Product Development and Sales.
- Contribute to the offers built for the first customers’ projects.
**Profile**
- Self-starter working in an agile way within a green-field project.
- Operational expertise delivering customer satisfaction.
- Commercial acumen, loving to partner with Sales organizations and to interact directly with customers whenever necessary.
- Ability to innovate in the way of doing things.
- Enjoying working in a growing company (changing a lot and quickly), in a global and multicultural context.
- Working hard and having fun.
- High technical education as Electromechanical and/or Process Industrial Engineer.
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