Sales Associate
il y a 5 jours
Created in 2010 in Marseille, JOTT (Just Over The Top) is an urban and trendy brand specialized in ultra light and thin down jackets, to be worn in all circumstances and all seasons.
With the success of its colorful down jackets on the international market, the brand reinvents the way of dressing by mixing comfort and style.
With a wide range of colors, an ingenious storage pouch, and well-crafted cuts, JOTT products travel everywhere, adapting to all fashions and all generations.
The JOTT brand is also a line of smart and nomadic clothing and accessories for young and old, appealing to an ever-growing community of JOTTERS.
JOTT sells more than 1 million down jackets per year
Sales Associate
As a Sales Associate at JOTT, you play a key role in translating our brand DNA and our Story to our customers. You are the voice of JOTT and a true ambassador of the company, our products, values and our culture.
Under the leadership of the store management team, you will provide a high-quality service to our customers whilst maintaining the store in the best conditions and participate to store operations.
**You will be expected to act in the following domains**:
CUSTOMER RELATIONSHIP & SALES
- Ensure high levels of customer satisfaction through excellent sales service.
- Take care of customers with enthusiasm and authenticity to retain them and grow the database.
- Know perfectly the product offer, their features and benefits in order to propose a relevant selection of items adapted to each customer.
- Provide thorough after sales service to clients ie. follow through on alterations/sends, and written/telephonic correspondence regarding specific wishes, new deliveries, service/merchandise satisfaction, etc.
- Assist with telephone enquiries and follow through thoroughly.
- As a digital ambassador, use the tools provided to offer a seamless & personalized shopping experience (clienteling) to your customers and increase the omnichannel performances of the store.
- Achieve turnover and KPIs set by the company.
STORE ACTIVITIES
- Open & close the store following the company procedures.
- Follow point-of-sale processes, company standards and procedures.
- Maintain outstanding store condition and visual merchandising standards by following the recommendations given by the management team.
- Ensure a fully stocked store by making replenishments.
- Handle deliveries, shipping and stock organization.
- Help with end of season returns and inventories.
- Be responsible for processing cash and card payments.
- Report discrepancies and problems to the management team.
- Respect of all company policies and internal regulations including uniform and grooming guidelines.
**Our ideal Sales Associate will demonstrate**:
- Excellent client service skills and a passion for exceeding client expectations
- Able to work effectively with others in a team-oriented environment
- Business driven & the hunger and enthusiasm to drive the store forward
- Excellent interpersonal and effective communication skills
- Confident, enthusiastic and positive & the ability to work in a fast-paced environment
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