Bmc Remedy Itsm Developer
il y a 4 jours
Overview:
Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision makers in the Federal Sector. We do state of the art work and have a cadre of outstanding professionals on our team.
SPA has an immediate need for a BMC Remedy ITSM Developer (Subject Matter Expert)
**Responsibilities**:
- Implement IT Service Management system(s) based on agreed technical requirements, and in coherence with the system design and architecture;
- Work with the relevant parties to ensure the IT Service Management systems are configured and aligned to the agreed ITIL based processes;
Provide support to the Technical Lead in ensuring technical coherence across multiple development streams;
- Develop Build and Configuration documentation of the ITSM system(s) and provide support in the development of Testing and Training documentation;
- Provide support in the testing phases of the ITSM system(s), including but not limited to Factory Acceptance and User Acceptance Testing events;
- Provide support in both the preparation and during the Transition to Operations of new ITSM system(s) post Go-Live, including handover activities to the Operations Team
Qualifications:
**Required Qualifications**:
- A university degree in Computer Engineering or related discipline; alternatively, 5 years of equivalent industry experience;
- A minimum of 3 years of extensive experience installing BMC Remedy ITSM Suite (9.1 and higher) in both single and multi-tenancy, and in a highly available and resilient designs;
- BMC Certified
- Extensive experience configuring and customising the Remedy ITSM suite to align to an organisation's business processes based on the below ITIL processes (at a minimum):
- Incident Management
- Problem Management
- Request Fulfilment
- Change Management
- Release & Deployment Management
- Service Asset and Configuration Management
- Strong experience gathering, preparing, and loading foundation data into Remedy ITSM;
- Experience configuring Approval Center and approval chains;
- Extensive Knowledge and experience installing and configuring Remedy Atrium CMDB;
- Knowledge and experience integrating various data sources (such as MS SCCM) with Remedy Atrium CMDB
- Experience in deploying and configuring/customising Remedy with Smart IT;
- Experience in deploying and configuring/customising Digital Workplace Advanced;
Experience building custom reports in Remedy Smart Reporting;
- Knowledge and experience configuring CMDB reconciliation and normalisation jobs, and optimising performance of such jobs;
**Desired Qualifications**:
- ITIL 2011 Foundation certificate
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