Service Delivery Manager
Il y a 6 mois
**Responsabilités |**
- Organiser et assurer le suivi des demandes et des prestations de services, avec un focus particulier sur l’établissement des plans budgétaires, la bonne livraison des services, la satisfaction du bénéficiaire et la maitrise des couts facturables relatifs aux prestations et aux réalisations pour ceux-ci.
- Améliorer en continu la maturité des processus de gestion IT en incluant les parties prenantes
- Valider l’ensemble des modifications du portefeuille des services de l’entreprise
- Assurer le suivi et la qualité des services rendus aux bénéficiaires internes et externes
- Comprendre les besoins des bénéficiaires et être à même de les traduire en besoins clairs ainsi que d’estimer correctement les coûts de réalisations et des prestations
- Être garant de la communication et de la relation avec les bénéficiaires
**Casting |**
Les compétences clés pour le rôle sont:
- « Orientation service » : expérience prouvée en coordination technique, multi-intervenants, basée sur la méthodologie « ITIL »
- Maîtrise des outils habituellement utilisés pour la gestion des activités : outil de « ticketing » (Jira, BMC Remedy, ServiceNow, HP Service Manager, etc.)
- « Problem Solver » : capacité de description, d’analyse et de résolution des problèmes de nature technique et/ou procédurales qui traversent l’infrastructure et au sein organisations concernées
- Une expérience en coordination technique basée sur la méthodologie ITIL
- Certification ITIL
- Utilisation des outils de reporting
- Vous êtes rigoureux, méticuleux dans le suivi des activités et autonome
- Vous communiquez aisément et vous vous adaptez à votre public
Type d'emploi : Temps plein, CDI, Freelance/Indépendant
Salaire : à partir de 3 500,00€ par mois
Avantages:
- Aide au développement professionnel
- Assurance groupe
- Assurance hospitalisation
- Assurance vie
- Cadeau de Noël
- Carte essence
- Chèques repas
- Éco-chèques
- Événements d'entreprise
- Formation continue
- GSM de fonction
- Jours de congés supplémentaires
- Ordinateur de fonction
- Remboursement des frais de téléphone
- Remboursement internet
- Travail à domicile
- Voiture de société
Flexible Language Requirement:
- Néerlandais non requis
Programmation:
- Lun-Ven
- Travail de jour
Types de primes et de gratifications:
- 13ème mois
- Bonus annuel
- Pécule de vacances
Expérience:
- ITSM: 5 ans (Requis)
Lieu du poste : Télétravail hybride (7000 Mons)
-
Service Delivery Manager Penetration Testing and
Il y a 7 mois
Mons, Belgique Enterpryze Consulting Ltd. Temps plein**Service Delivery Manager **Penetration Testing and Adversary Emulation - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A university a Bachelor's Degree in Computer Science combined with a minimum of...
-
Deputy Service Delivery Manager Penetration Testing
Il y a 7 mois
Mons, Belgique Vector Synergy Temps plein**Location**: **Security Clearance**: Reference No. Mons, Belgium NATO Secret C002842 / Mons **Skills, knowledge, experience required**: - A Bachelor's Degree in Computer Science combined with a minimum of 2 years' experience in Cyber Security related post as a Security Engineer or similar position; - OR a Secondary education and completed advanced...
-
Service Delivery Manager
Il y a 3 mois
Mons, Belgique Mielabelo Temps pleinCréez une expérience utilisateur unique au sein du département IT ! **Talent | Acteur de l’amélioration des services IT** - Participer à la gouvernance de gestion de service (Change Advisory Board, Operational meeting, incident meeting ) ; - Intervenir comme facilitateur dans le cadre de la gestion des incidents en interne et auprès des partenaires,...
-
Service Delivery Manager
il y a 22 heures
Mons, Wallonia, Belgique Mielabelo Temps pleinCréez une expérience utilisateur unique au sein du département IT !Talent | Acteur de l’amélioration des services ITParticiper à la gouvernance de gestion de service (Change Advisory Board, Operational meeting, incident meeting…).Intervenir comme facilitateur dans le cadre de la gestion des incidents en interne et auprès des partenaires, notamment...
-
Service Delivery Manager
Il y a 4 mois
Mons, Belgique Mielabelo Temps plein**Responsabilités |** - Organiser et assurer le suivi des demandes et des prestations de services, avec un focus particulier sur l’établissement des plans budgétaires, la bonne livraison des services, la satisfaction du bénéficiaire et la maitrise des couts facturables relatifs aux prestations et aux réalisations pour ceux-ci. - Améliorer en continu...
-
Project and Service Management
il y a 4 jours
Mons, Belgique Vector Synergy Temps plein**Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C002296 / Mons **Skills, knowledge, experience required**: - A Bachelor's degree at a nationally recognised / certified University in a related discipline; - Proven experience of at least 5 years in: - Project Management; - Service Management practices with particular...
-
Project and Service Management
il y a 4 jours
Mons, Belgique Systems Planning and Analysis, Inc. Temps pleinOverview: Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision...
-
Dio Works Service Manager
Il y a 6 mois
Mons, Belgique SHAPE H.Q.AND UNITED KINGDOM SUPPORT UNIT.Q.M. C.L.O. - SHAPE H.Q Temps pleinThe Works Service Manager will be responsible to the Infrastructure Management Team for the delivery of facilities management services such as property maintenance and repair services to the houses occupied by the UK military and civilians as well as to the support buildings in the area of responsibility but primarily focusses on Belgium and France. Duties...
-
Release and Deployment Manager
Il y a 7 mois
Mons, Belgique Enterpryze Consulting Ltd. Temps plein**Release and Deployment Manager - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Practical experience in the usage of Service Management tools - Sound knowledge of Service Design, Service Transition...
-
Release and Deployment Manager
Il y a 7 mois
Mons, Belgique Spektrum Temps pleinSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
Change Manager
Il y a 3 mois
Mons, Belgique Mielabelo Temps pleinGardez le système d’information de nos clients à la pointe de la technologie ! **Talent |** - Gérer au quotidien le processus et l’améliorer - Préparer et organiser les réunions du CAB (change advisory board) comme responsable ou contributeur du processus - Préparer les changement en fournissant un calendrier prévisionnel des modifications, en...
-
Technical Implementation Manager
il y a 2 jours
Mons, Belgique Enterpryze Consulting Ltd. Temps plein**Technical Implementation Manager** - **Working Location**:Mons, Belgium - **Security Clearance**:NATO Secret / **NS - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION**: **Essential Qualifications/Experience**: - Experience of the installation, implementation and testing of network security equipment, particularly Cisco...
-
IT Change Manager
il y a 2 jours
Mons, Belgique Business Integra Inc Temps plein**Description**: Under direction of SMC CCA, you will perform duties such as: - Manages entire lifecycle of Enterprise IT Change Management across infrastructure, platform and software as a service; - Develop implementation plans for complex requests for change; - Ensures that appropriate actions have been planned to minimize risk of failure and impact on...
-
Support to Change Management for Nato Cyber
il y a 1 mois
Mons, Belgique Enterpryze Consulting Ltd. Temps plein**Support to Change Management for NATO Cyber Security Centre (NCSC) Service Delivery Support Section (SDSS) - **Working Location**:Mons, Belgium** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Experience in Cyber Security domain (SIEM, Computer Forensics, Vulnerability...
-
Project Manager
Il y a 7 mois
Mons, Belgique Enterpryze Consulting Ltd. Temps plein**Project Manager - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Minimum requirement of a Bachelor's degree, at a nationally recognized /certified University in a related discipline, and 3 years...
-
Technical Documentation Manager
Il y a 7 mois
Mons, Belgique Spektrum Temps pleinSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
IT Change Manager
Il y a 7 mois
Mons, Belgique Vector Synergy Temps plein**Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C003463 / Mons **Skills, knowledge, experience required**: - 2 years of practical experience in managing change request from initiation to closure while engaging with relevant process owners and stakeholders. - Experience and knowledge of: - Risk management (BURM8) Level...
-
Outsourcing Operationalisation Assistant
Il y a 3 mois
Mons, Belgique Enterpryze Consulting Ltd. Temps plein**Outsourcing Operationalisation Assistant - **Working Location**:Braine-l'Alleud, Belgium** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) - Certifications: ITIL...
-
IT Change Manager
Il y a 7 mois
Mons, Belgique Enterpryze Consulting Ltd. Temps plein**IT Change Manager - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - 2 years of practical experience in managing change request from initiation to closure while engaging with relevant process owners and...
-
Software Developer
Il y a 6 mois
Mons, Belgique Enterpryze Consulting Ltd. Temps plein**Software Developer (Atlassian JIRA and Confluence) - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Extensive experience in developing software in Java/Groovy - Extensive experience in developing...