Service Delivery Officer
il y a 3 jours
**Location**:
Mons, Belgium
**Security Clearance**:
NATO Secret
**Reference No**:
C002595 / Mons
**Skills, knowledge, experience required**:
- A university degree at a nationally recognised/certified University in a field related to IT or Information Management and 2 years of post-related experience;
- At least 3 years of experience in Information and Knowledge Management, ideally in the field of Cyber Security;
- Extensive experience in IT Service Delivery with proven success in maintaining and improving a range of services, ideally in Cyber Security;
- Hold a professional certification on IT Service Management, ideally on ITIL, and ideally focused on Service Delivery and Continuous Service Improvement;
- Very good communications skills and reporting experience with capacity to communicate to different types of audience (senior executive, middle management, technical and non-technical).
**Desirable**:
- Working experience in:
- Support of IT project team;
- Computer Emergency Response Team (CERT) or similar Cyber Security structure;
- An International Environment;
- Knowledge of NATO responsibilities and organizational, including ACO and ACT;
- Certifications:
- In Information Management;
- Certified Information Systems Security Professional (CISSP);
- In Project Management, like PRINCE2 or PMP.
**Duties/role**:
- Supporting the Service Delivery process by identifying and reporting the Key Performance Indicators, identifying risks area, raising and following the resolution of IT Incident impacting our services, leading Root Cause Analysis and liaising with service customers to communicate on service degradation;
- Contributing to the development and improvement of CS OPS services cost model;
- Supporting the IT Change management process and the NCSC Design Authority and Segment/Solution Architects streams of work by providing the necessary information about the technical and procedural requirement and representing OPS position and interests in such meetings and discussions;
- Leading Continuous Service Improvement effort by collecting users' requests and assessing how possible it can be implemented without requiring a project;
- Writing and maintaining the Service Description, Service Delivery Plan, Business Cost Model and any other document required to ensure our services are well understood by the customer, costed accordingly and adapted to their needs;
- Building and maintaining the taxonomy related to the Branch's information;
- Managing the content of the different information portals with the agreed taxonomy;
- Designing, creating and distributing a variety of reports, briefings and dashboards, to different type of audience (Business owners, Operational community, IT Service Management, Cyber Security community);
- Delivering support to NATO projects by representing the Branch interests, technical and procedural expertise within NCSC and NCIA;
- Preparing input for CS OPS weekly and monthly briefings on services and well as monthly and quarterly reports.
VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,
-
Service Delivery Officer
il y a 2 jours
Mons, Belgique Systems Planning and Analysis, Inc. Temps pleinOverview: Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. As we enter our 50th year in business, we are known for continuous innovation for government customers, both long-established and newly acquired, as our capabilities expand around the globe. Our work is state-of-the-art and made...
-
Service Delivery Analyst
il y a 2 jours
Mons, Belgique Systems Planning and Analysis, Inc. Temps pleinOverview: Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision...
-
Service Delivery Analyst
il y a 2 jours
Mons, Belgique Business Integra Inc Temps plein**Description**: Participation in the negotiation, implementation and monitoring of Service Level Agreements - Reporting ongoing day to day execution of operational activities against agreed levels of services - Preparation, delivery and representation of executive service level reports - Preparation, delivery and representation of operational level...
-
Service Delivery Manager
il y a 5 jours
Mons, Belgique Enterpryze Consulting Ltd. Temps plein**Service Delivery Manager - VTC - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and...
-
Service Delivery Manager
il y a 1 semaine
Mons, Belgique Systems Planning and Analysis, Inc. Temps pleinOverview: Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. As we enter our 50th year in business, we are known for continuous innovation for government customers, both long-established and newly acquired, as our capabilities expand around the globe. Our work is state-of-the-art and made...
-
Service Delivery Analyst
il y a 2 jours
Mons, Belgique Vector Synergy Temps plein**Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C002082 / Mons **Skills, knowledge, experience required**: - A university degree in a relevant scientific or engineering discipline equivalent to a BSc or 5 years of relevant experience; - Sound knowledge of Service Design, Transition and Operation processes with proved...
-
Service Delivery Manager
il y a 1 semaine
Mons, Belgique Vector Synergy Temps plein**Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C002388 / Mons **Skills, knowledge, experience required**: - A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and relevant years of post-related experience; - Experience in performing main aspects of...
-
Service Delivery Manager
Il y a 3 mois
Mons, Belgique Mielabelo Temps pleinCréez une expérience utilisateur unique au sein du département IT ! **Talent | Acteur de l’amélioration des services IT** - Participer à la gouvernance de gestion de service (Change Advisory Board, Operational meeting, incident meeting ) ; - Intervenir comme facilitateur dans le cadre de la gestion des incidents en interne et auprès des partenaires,...
-
Service Delivery Manager
il y a 1 semaine
Mons, Wallonia, Belgique Mielabelo Temps pleinCréez une expérience utilisateur unique au sein du département IT !Talent | Acteur de l’amélioration des services ITParticiper à la gouvernance de gestion de service (Change Advisory Board, Operational meeting, incident meeting…).Intervenir comme facilitateur dans le cadre de la gestion des incidents en interne et auprès des partenaires, notamment...
-
Service Delivery Manager Penetration Testing and
Il y a 7 mois
Mons, Belgique Enterpryze Consulting Ltd. Temps plein**Service Delivery Manager **Penetration Testing and Adversary Emulation - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A university a Bachelor's Degree in Computer Science combined with a minimum of...
-
Deputy Service Delivery Manager Penetration Testing
Il y a 7 mois
Mons, Belgique Vector Synergy Temps plein**Location**: **Security Clearance**: Reference No. Mons, Belgium NATO Secret C002842 / Mons **Skills, knowledge, experience required**: - A Bachelor's Degree in Computer Science combined with a minimum of 2 years' experience in Cyber Security related post as a Security Engineer or similar position; - OR a Secondary education and completed advanced...
-
Project and Service Management
il y a 2 semaines
Mons, Belgique Systems Planning and Analysis, Inc. Temps pleinOverview: Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision...
-
Service Level Management Specialist
Il y a 7 mois
Mons, Belgique Vector Synergy Temps plein**Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C000104 / Mons **Skills, knowledge, experience required**: - Experience in large IT organization; - Experience in client IT provisioning; - Experience with SLA Management, Customer and Provider Management; - Knowledge of CES activities and specifically : PIA contract...
-
Project and Service Management
il y a 2 semaines
Mons, Belgique Vector Synergy Temps plein**Location**: Mons, Belgium **Security Clearance**: NATO Secret **Reference No**: C002296 / Mons **Skills, knowledge, experience required**: - A Bachelor's degree at a nationally recognised / certified University in a related discipline; - Proven experience of at least 5 years in: - Project Management; - Service Management practices with particular...
-
Technical Coordination Officer
Il y a 7 mois
Mons, Belgique Enterpryze Consulting Ltd. Temps plein**Technical Coordination Officer - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline...
-
Service Delivery Manager
Il y a 7 mois
Mons, Belgique Mielabelo Temps plein**Responsabilités |** - Organiser et assurer le suivi des demandes et des prestations de services, avec un focus particulier sur l’établissement des plans budgétaires, la bonne livraison des services, la satisfaction du bénéficiaire et la maitrise des couts facturables relatifs aux prestations et aux réalisations pour ceux-ci. - Améliorer en continu...
-
Service Delivery Manager
Il y a 4 mois
Mons, Belgique Mielabelo Temps plein**Responsabilités |** - Organiser et assurer le suivi des demandes et des prestations de services, avec un focus particulier sur l’établissement des plans budgétaires, la bonne livraison des services, la satisfaction du bénéficiaire et la maitrise des couts facturables relatifs aux prestations et aux réalisations pour ceux-ci. - Améliorer en continu...
-
Service Delivery Manager
il y a 4 jours
Mons, Wallonia, Belgique Mielabelo Temps pleinResponsabilités |Organiser et assurer le suivi des demandes et des prestations de services, avec un focus particulier sur l’établissement des plans budgétaires, la bonne livraison des services, la satisfaction du bénéficiaire et la maitrise des couts facturables relatifs aux prestations et aux réalisations pour ceux-ci.Améliorer en continu la...
-
Civilian Personnel Officer
Il y a 7 mois
Mons, Belgique SHAPE H.Q.AND UNITED KINGDOM SUPPORT UNIT.Q.M. C.L.O. - SHAPE H.Q Temps pleinThe Locally Employed Civilian LEC HR (Human Resources), UK Section at SHAPE have a vacancy for a Civilian Personnel Officer, a permanent full-time position. The starting rate of pay for this post is € 6,339.60 gross per month, going up to a maximum of € 9,826.60 in 10 annual increments. The UK MOD applies fixed pay scales, which means that salaries are...
-
Opex - Staff Officer (Exercises) - Service
Il y a 7 mois
Mons, Belgique Enterpryze Consulting Ltd. Temps plein**OPEX - Staff Officer (Exercises) - Service Contractor - **Working Location**:Mons, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Profound knowledge of the NATO exercise Planning Process - Profound knowledge of the Agency R2P...
