Release and Deployment Manager

il y a 3 semaines

Mons, Belgique Enterpryze Consulting Ltd. Temps plein

**Release and Deployment Manager
- **Working Location**:Mons, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Practical experience in the usage of Service Management tools
- Sound knowledge of Service Design, Service Transition and Service Operation processes and principles according to ITILv3 or respective on V4
- Experience with ITIL release, deployment, change and configuration management best practices
- Experience leading meetings and committees
- Knowledge of Quality Management principles
- Experience managing IT changes
- Experience in the operation of Change Advisory Boards (CAB)
- Extensive understanding and experience implementing service oriented architectures

**Desirable Qualifications/Experience**:

- Experience in Configuration Management, Configuration Control and Status Accounting
- Post-secondary training in IT
- Experience in IT Service Management based on BMC ITSM Suite
- Knowledge of IT Service Management through completion of formal certification in ITILv3 or v4 at the Foundation level or higher
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization, including ACO and ACT beneficial

**DUTIES/ROLE**:

- Orchestrates IT Releases across the VeVA Mission Network (MN) confederation, the VeVA Core Federation and Allied Reaction Force (ARF) MN, and other relevant actors ensuring that the Release Management Process/Directive is followed to the letter
- Provides support to the Service Delivery Managers on how to coordinate and communicate software releases and to the System Managers on how to plan the releases according to the given process or procedure, attending the operational conditions
- Ensures that the Release and Deployment processes are in place, updated and fit for purpose, ensuring that the relevant metrics are in place and contribute to measurement and reporting on satisfactory service performance
- Iintegrates Release and Deployment with the other relevant Service Operation and Service Transition processes and adeguate interfaces are enstablished and actively maintained
- Enforces process and standards, and work to improve the process
- Collects data related to the relevant KPIs to contribute to satisfactory Service Delivery performance.
- Develops and validates the deployment approach for services, including defining the approach for managing business readiness, services cutover, go-live support structure, training, escalation process and testing activities that are to be conducted as part of each deployment
- Ensure that the Release and Deployement process is adherent with the currect accepted FMN Spiral Specification and a set of solid FMN and interfaces with other Service Transition processes, such as IT Change Management, Service Asset and Configuration Management and Deployment Management are enstablished and maintanted
- Assures there is a solid link with NCI Agency Service Lines, Service Operation and CSUs/sites for the release and deployment of all deployment packages for services, systems, software and hardware
- Assures there is a solid coordination path with VeVA Confederation HQs, VeVA Core Mission Network Participants (MNPs) and ARF MNPs for the release and deployment of all deployment packages for services, systems, software and hardware
- Planning for Early Life Support and obsolescence
- Provides guidance on Service Outages plan and communication to the Service Delivery Manager
- Reviews the Release and Deployment plans and ensures its adherence to standards
- Participates in the Change Advisory Board to review and approve changes across the organization, along with IT Change Managers
- Act as IT Change Manager when required

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