IT Change Manager

il y a 3 semaines

Mons, Belgique Enterpryze Consulting Ltd. Temps plein

**IT Change Manager
- **Working Location**:Mons, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- 2 years of practical experience in managing change request from initiation to closure while engaging with relevant process owners and stakeholders
- Technical Skills:
ü Risk management (BURM8) Level 4

ü Requirements definition and management (REQM8) Level 2

ü Configuration management (CFMG8) Level 4

ü Change control (CHMG8) Level 4

ü Software Development Life Cycle (HTS0410) Level 1

ü IT Service Change Management (T3220) Level 2

ü System Development Life Cycle (T0205) Level 1

**DUTIES/ROLE**:

- Risk Management:
ü Carries out risk management activities within a specific function, technical area or project of medium complexity

ü Identifies risks and vulnerabilities, assesses their impact and probability, develops mitigation strategies and reports to the business

ü Involves specialists and domain experts as necessary
- Configuration Management

ü Ensure the configuration items (CIs) are uniquely identified with naming conventions

ü Contribute to operational processes for secure configuration, classification and management of CIs, and for verifying and auditing configuration records

ü Ensure recommended corrective actions are taken for identified problems and issues
- Change Control

ü Assesses, analyses, develops, documents and implements changes based on requests for change

ü Ensures that operational processes are in place for effective change control

ü Develops, configures and maintains tools to manage and report on the lifecycle of change requests

ü Identifies problems and issues and recommend corrective actions
- Software Development Life Cycle

ü Identifies common issues and considerations for bringing a new product to marketplace

ü Describes major phases, checkpoints and deliverables. IT Service Change Management

ü Provides status reports for implemented IT service changes to senior management

ü Implements routine changes in a live IT service environment

ü Generates schedule and time estimates for IT service changes

ü Participates in analyzing the risks, costs and benefits of proposed
- IT service changes

ü Documents the procedures and changes made in IT service
- System Development Life Cycle

ü Clarifies the similarities and differences among life cycles; easily labels and describe each phase

ü Highlights the major phases, activities, checkpoints and deliverables in the system life cycle
- Release & Deployment

ü Assesses and analyses release components for input to release scheduling

ü Explains the basic concepts for tools and methods for software delivery, deployment and configuration

ü Ensure release processes and procedures are followed

**Deliverables**:

- Shall carry out all relevant tasks for the approval of a change request and its lifecycle management
- Shall carry out all relevant tasks associated to the Chair of Change Advisory Board (CAB) and Emergency CAB
- Shall be responsible for the production of CAB agenda and minutes
- Shall carry out all relevant tasks for the approval of Patches
- Shall ensure all related patching activities are executed against stipulated KPIs
- Shall provide advice to Business and Functional areas of Change and Patch Management Policy and Practice
- Shall carry out all relevant tasks to maintain Governance over all Change Requests

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