IT Support
Il y a 5 mois
**IT Support
- **Working Location**:Mons, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Computing Technology Industry Associating (CompTIA A+) or Microsoft Certified IT Professional
- Proven Experience in troubleshooting user access, permissions and profiles
- Proven Experience working with Microsoft System Centre Configuration Manager
- Proven Experience working with Active Directory Objects, user accounts and permissions
- 3 years’ experience working in an ICT CIS environment
- 3 years’ experience supporting IT users, desktop hardware and software
- 3 years’ experience working in an IT administration role
- Knowledge of the capabilities and deployment of Personal Computers (PC)
- Knowledge of current operating systems and office automation software
**DUTIES/ROLE**:
- Install, maintain and operate the full range of computing, printing and network devices required to deliver systems and services for customer office automation
- Install and configure for use, COTS software on networked and standalone workstations
- Install and configure client software on workstations
- Configure upon request local server software and configure special peripheral devices
- Create, maintain and troubleshoot user access issues for static and mobile devices
- Work with Organisational Units in Active Directory and Group Policy Objects
- Execute support requests, work orders and other tasks
- Prepare software packages for automatic deployment
- Contribute to IT Security compliance and remediation
- Contribute to incident, change, configuration and asset management processes through ITSM toolkit
**DELIVERABLES**:
- Monthly progress reports on the status of requirements
- Configured and installed computing and network devices
- Configured and installed software on back‐end and end‐user devices
- Software packages for automatic deployment
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