Change Coordinator

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Duties and Responsibilities**

CSU Mons is looking for an organised and communicative individual to join the CSU Mons, on SHAPE campus, to mainly manage and monitor Change Request (CR) and Work Order (WO) type of tickets, in the Agency IT Service Management tool (ITSM) and perform some basic clerical tasks, during SHAPE working hours

Review and Validation:

- Ensure that all CRs/WOs are complete with the necessary information
- Verify whether the change aligns with Agency policies

Change Logging and Categorization:

- Log new change requests in the ITSM tool
- Change Assessment and Approval Coordination:

- Collaborate with stakeholders to evaluate the necessity, feasibility, and potential risks.

Implementation Coordination:

- Ensure the scheduling of approved changes/WOs aligns with existing operational plans and avoids conflicts with other scheduled activities
- Assign change tasks to the appropriate teams

Monitoring and Reporting:

- Track the progress of changes and ensure timelines are met
- report on change metrics (e.g., success rate, failure rate, trends)
- Communication and Coordination:

- Act as a liaison between requestors and fulfilment teams to address any issues or clarifications regarding the request
- Keep stakeholders informed of the status, resolution timelines

**Essential Skills and Experience**
- Organizational and problem-solving abilities
- Excellent communication and interpersonal skills
- Basic clerical skills
- 3 years of practical experience in preforming change requests and work orders from initiation to closure while engaging with relevant process owners and stakeholders
- Knowledge of NATO responsibilities and organisation.

**Language Proficiency**
- Business English

**Working Location**
- Mons, Belgium

**Working Policy**
- On-Site

**Travel**
- Some travel to other NATO sites may be required

**Security Clearance**
- Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.