IT Change Manager

il y a 3 semaines

Mons, Belgique Business Integra Inc Temps plein

**Description**:
Under direction of SMC CCA, you will perform duties such as:

- Manages entire lifecycle of Enterprise IT Change Management across infrastructure, platform and software as a service;
- Develop implementation plans for complex requests for change;
- Ensures that appropriate actions have been planned to minimize risk of failure and impact on users during change implementations;
- Evaluates risks to the integrity of the service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services affected);
- Seeks authority for those activities, reviews effectiveness of change implementation and proposes improvement to organisational procedures governing change management;
- Guides and supports Service Delivery Managers, Project and Lifecycle Managers in their Requests for Change;
- Liaises closely with NATO Cyber Security Centre and Independent Verification & Validation Service Line in assessing change requests;
- Manage and prioritise Requests for Change using IT Service Management Toolset;
- Develop knowledge articles and develops change models within IT Service Management Toolset;
- Chairs Change Advisory Board and prepares Agenda and Minutes;
- Escalates high impact change to executive management for final approval;
- Supports change release and deployment to Operations and Exercises;
- Compiles IT Change Management Key Performance Indicator Reports to senior management;
- Maintains IT Change Management discipline ensuring correct policies, process and procedures are routinely followed;
- Deputize for higher grade staff, if required;
- Performs other duties as may be required.

**Requirements**:

- Must be able to start on the required start date and work in Belgium with no restrictions
- Required Security Clearance: Must have a current NATO Secret clearance in place to start this contract
- Experience in Configuration Management, Configuration Control and Status Accounting;
- Experience with ITIL change management best practices;
- Practical experience in usage of change management tools;
- Knowledge of Quality Management principles;
- Experience in operation of Change Advisory Boards (CAB);
- Experience organizing meetings and committees;
- Relevant ITIL training certification
- Desirable Experience and Education:

- Post-secondary training in IT;
- Prior experience of working in international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including ACO and ACT.

**Job Types**: Full-time, Fixed term contract

Schedule:

- Day shift
- Monday to Friday
**Experience**:

- Change Management: 5 years (required)
- IT project management: 3 years (required)

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