Support to Change Management for Nato Cyber
il y a 1 mois
**Support to Change Management for NATO Cyber Security Centre (NCSC) Service Delivery Support Section (SDSS)
- **Working Location**:Mons, Belgium**
- **Language**:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Experience in Cyber Security domain (SIEM, Computer Forensics, Vulnerability Assessment, Network intrusion prevention, Full packet capture, Public Key Infrastructure, Crypto)
- Proven experience in developing and implementing ITIL v3/v4 service management processes and procedures
- Experience working within a matrix management environment
- Experience of managing change across a global organization
- 5+ years of relevant change and configuration management experience at management level
- 5+ years of experience supporting business process/systems changes
- Advanced level working knowledge of Network design (IP addressing, Routing/Switching, high availability)
- Advanced level of working knowledge of System design (Virtualization, Operating Systems, Back-up and recovery)
- Official Project Management certification (Prince2, PMP, PMBOK)
- Official Network Management certification (CCNA, Network+)
- Official Service Management certification (ITIL Foundation, ITIL Transition)
- Information Security or Service Management awareness (ISO 27001/ISO 20000)
**DUTIES/ROLE**:
- Support the team by routinely reviewing the tickets queue to ensure 4 hours response time
- Develop and maintain a change and configuration management dashboard to reflect up-to-date change status at all times
- Provide regular reporting on change and configuration management performance
- Escalate critical requests to appropriate channels within 4 hours
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