Technical Support Specialist
il y a 17 heures
Job Overview:
A leading operator guidance platform, Akrite, seeks a highly skilled Technical Support Engineer to join our team. As a key member of our customer support team, you will play a pivotal role in driving customer success through expert technical support and dedicated assistance.
This exciting opportunity is perfect for an individual with a passion for technology and a knack for problem-solving. You will work closely with colleagues and client teams to diagnose and resolve technical issues, enhancing the platform's performance and user satisfaction.
Key Responsibilities:
- Provide comprehensive technical support for the Akrite Operator Guidance Platform, ensuring clients can fully leverage its capabilities to meet their needs.
- Collaborate closely with both colleagues and client teams to diagnose and resolve technical issues, enhancing the platform's performance and user satisfaction.
- Contribute your technical know-how and innovative problem-solving skills to support pre-sales activities, demonstrating the value of the Akrite Operator Guidance Platform to prospective customers.
- Engage in continuous learning to stay abreast of the platform's developments and underlying technologies, ensuring you can provide expert advice and support.
- Participate in the development of documentation, FAQs, and support guides to assist customers in troubleshooting common issues independently.
Requirements:
- A Bachelor's or Master's degree in Electro-mechanics, Industrial Automation, Electrical Engineering, Energy, or a related field.
- Strong organisational skills and a proactive approach to problem-solving.
- Excellent interpersonal skills, with a passion for customer interaction and satisfaction.
- Ability to work both autonomously and as part of a team.
- Proficient in industrial communications technologies such as Siemens S7, Modbus, OPC UA, API, HTTP, etc.
- Fluency in Dutch and English is required; proficiency in additional languages (French, Spanish, German) is highly advantageous.
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