Desktop Support Engineer
il y a 4 jours
**Job Description**
Falcon Smart IT (FalconSmartIT)The Falcon Smart IT team is seeking a skilled Desktop Support Engineer to join our dynamic team. As a key member of our team, you will be responsible for providing top-notch support to end-users across multiple sites.
Key Responsibilities:
- Install, upgrade, and troubleshoot Windows 10, 11, macOS, Microsoft Office, and other authorized desktop applications.
- Support and troubleshoot printers, computer hardware, and other authorized peripheral equipment.
- Collaborate with internal/external third-line support teams to resolve complex incidents.
- Maintain and enhance the Asset Register of IS hardware and software.
Requirements:
- Hand-on experience with Software deployment SCCM and Altris.
- Mean time to repair - Onsite analysis, diagnosis, and resolution of desktop problems for end-users.
- Analytical mind who is service-driven.
- Ability to work under SLAs.
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