Desktop Support Engineer

il y a 4 jours


Bruxelles, Région de Bruxelles, Belgique Falcon Smart IT (FalconSmartIT) Temps plein

**Job Description**

Falcon Smart IT (FalconSmartIT)

The Falcon Smart IT team is seeking a skilled Desktop Support Engineer to join our dynamic team. As a key member of our team, you will be responsible for providing top-notch support to end-users across multiple sites.

Key Responsibilities:

  • Install, upgrade, and troubleshoot Windows 10, 11, macOS, Microsoft Office, and other authorized desktop applications.
  • Support and troubleshoot printers, computer hardware, and other authorized peripheral equipment.
  • Collaborate with internal/external third-line support teams to resolve complex incidents.
  • Maintain and enhance the Asset Register of IS hardware and software.

Requirements:

  • Hand-on experience with Software deployment SCCM and Altris.
  • Mean time to repair - Onsite analysis, diagnosis, and resolution of desktop problems for end-users.
  • Analytical mind who is service-driven.
  • Ability to work under SLAs.

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