Customer Support Specialist

il y a 5 jours


Bruxelles, Région de Bruxelles, Belgique Econocom Belgium Temps plein

The role of a Customer Support Specialist at Econocom Belgium involves providing high-quality assistance to users, ensuring they receive timely and effective solutions to their IT-related issues. Key responsibilities include:

Incident Management
  • Identify and analyze incidents reported by users, utilizing the provided documentation for resolution.
  • Manage the flow of users visiting the IT Corner during peak times, communicating effectively and providing excellent customer service.
  • Evaluate and escalate unresolved issues to the relevant support group.

Additionally, as a Customer Support Specialist, you will be responsible for:

Request Fulfillment
  • Fulfill planned user requests within expected timeframes.
  • Perform installations, removals, relocations, and modifications of hardware or software configuration elements.

You will also contribute to the improvement of documentation through feedback and ensure comprehensive reporting of all activities in the tools provided and to your direct manager.


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