Support Specialist
il y a 1 semaine
VAme is a platform where you can hire a talented and skilled virtual assistant. You can easily hire a virtual assistant with knowledge of e-commerce. Video Resume of applicants are available on our site for our client to choose from.Our advanced tool for management will increase the efficiency of your employee and can help you save money.
The Role
We are looking for a Support Specialist to join our team and provide top-notch technical support to our customers. If you are a dynamic problem-solver who enjoys helping people, takes pride in providing high-quality service, and thrives in a fast-paced environment, we'd love to hear from you
Roles & Responsibilities
- Customer Support: Act as the first point of contact for customers seeking technical assistance via phone or email.
- Troubleshooting: Perform remote diagnostics, identify issues, and determine the best solutions for customer problems.
- Help Desk Ticketing: Work with a ticketing system to track and resolve customer support requests efficiently.
- System Management: Install and configure computer hardware, software, networks, printers, and scanners.
- Active Directory & Microsoft 365: Manage user accounts, permissions, and configurations within Microsoft 365 Tenant and Active Directory.
- Documentation: Maintain and update user guides, technical documentation, and training materials.
- Training & Mentorship: Coach and train junior Support Specialists.
- Inventory Management: Keep IT inventory organized and update asset records in FreshService.
- Vendor & Partner Collaboration: Engage with third-party providers for support and issue escalation.
- Client Engagement: Schedule and manage appointments with clients, ensuring all engagements are met.
- Continuous Learning: Follow the Microsoft training path provided by the Team Lead and achieve set goals.
- Team Collaboration: Attend meetings, participate in team activities, and contribute to a positive and productive work environment.
Ideal Profile
Qualifications
- Degree in Computer Science or Information Technology (preferred).
- Experience with Windows and Mac operating systems.
- Basic knowledge of Active Directory environments and Microsoft 365.
- 1+ years of experience in an IT Help Desk role.
- 2+ years of experience in a customer service role.
- Bilingual in English and French (Required).
What's on Offer?
- Work alongside & learn from best in class talent
- Excellent career development opportunities
- Great work environment
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