Chief Customer Experience Director
il y a 2 jours
About Us
Lyreco is a pioneering company that has consistently adapted to the evolving needs of the workplace since 1926. With a strong focus on customer experience, we've built a reputation as the European leader in workplace products and services.
We're now seeking a talented Chief Experience Officer F/M to join our team in Marly. As a key member of our group executive team, you'll play a crucial role in developing and implementing our customer experience strategy to drive revenue growth.
Key Responsibilities:
- Customer Experience Strategy
- Develop a comprehensive multichannel strategy that incorporates our sales forces, customer care, and digital presence to deliver exceptional customer experiences.
- Collaborate closely with our Managing Directors community to ensure seamless implementation across all our markets.
- Lead a high-performing team of group directors responsible for executing our multichannel approach and driving results in their respective areas.
- Foster a culture of collaboration and open communication within the team and with our counterpart communities in each market.
- Identify opportunities for innovation and propose new technical solutions that align with our group's technical strategy.
Requirements:
- Bachelor Degree in Business Management or equivalent.
- Proven track record of success in global leadership roles or as a Business Unit director (MD).
- Excellent business acumen and cultural agility.
What We Offer:
- A challenging and rewarding role in a dynamic, international team.
- Competitive compensation package.
- Flexible work arrangements.
- Pension plan and personal growth budget.
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