Chief Customer Experience Director

il y a 2 jours


Bruxelles, Région de Bruxelles, Belgique Lyreco Switzerland AG Temps plein

About Us

Lyreco is a pioneering company that has consistently adapted to the evolving needs of the workplace since 1926. With a strong focus on customer experience, we've built a reputation as the European leader in workplace products and services.

We're now seeking a talented Chief Experience Officer F/M to join our team in Marly. As a key member of our group executive team, you'll play a crucial role in developing and implementing our customer experience strategy to drive revenue growth.

Key Responsibilities:

  1. Customer Experience Strategy
  • Develop a comprehensive multichannel strategy that incorporates our sales forces, customer care, and digital presence to deliver exceptional customer experiences.
  • Collaborate closely with our Managing Directors community to ensure seamless implementation across all our markets.
Team Leadership and Collaboration
  • Lead a high-performing team of group directors responsible for executing our multichannel approach and driving results in their respective areas.
  • Foster a culture of collaboration and open communication within the team and with our counterpart communities in each market.
Innovation and Technical Solutions
  • Identify opportunities for innovation and propose new technical solutions that align with our group's technical strategy.

Requirements:

  • Bachelor Degree in Business Management or equivalent.
  • Proven track record of success in global leadership roles or as a Business Unit director (MD).
  • Excellent business acumen and cultural agility.

What We Offer:

  • A challenging and rewarding role in a dynamic, international team.
  • Competitive compensation package.
  • Flexible work arrangements.
  • Pension plan and personal growth budget.


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