Experience Officer Lead
il y a 5 jours
About Us
At Lyreco, we pride ourselves on providing exceptional customer experiences that set us apart from the competition. Our commitment to excellence has driven us to become the European leader in workplace products and services.
We're now looking for an experienced Chief Experience Officer F/M to join our team in Marly. In this role, you'll play a critical part in shaping our customer experience strategy to drive revenue growth.
Responsibilities:
- Strategic Planning
- Develop a comprehensive multichannel strategy that leverages our sales forces, customer care, and digital presence to deliver unparalleled customer experiences.
- Collaborate closely with our Managing Directors community to ensure seamless implementation across all our markets.
- Lead a high-performing team of group directors responsible for executing our multichannel approach and driving results in their respective areas.
- Foster a culture of collaboration and open communication within the team and with our counterpart communities in each market.
- Identify opportunities for innovation and propose new technical solutions that align with our group's technical strategy.
Requirements:
- Bachelor Degree in Business Management or equivalent.
- Proven track record of success in global leadership roles or as a Business Unit director (MD).
- Excellent business acumen and cultural agility.
What We Offer:
- A challenging and rewarding role in a dynamic, international team.
- Competitive compensation package.
- Flexible work arrangements.
- Pension plan and personal growth budget.
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