Technical Support Specialist
il y a 5 jours
We are seeking a highly skilled Technical Support Specialist to join our team at Parallel Consulting. As a Technical Support Specialist, you will be responsible for providing multi-vendor hardware maintenance and support for desktops, laptops, and associated equipment.
Key Responsibilities:
- Provide hardware maintenance services using dedicated on-site or dispatched engineers with relevant skills and customer training.
- Perform software diagnosis and problem resolution using Supplier engineers with appropriate skill levels.
- Assist in implementing software corrective actions where end users have been unsuccessful under Service Desk direction.
- Re-image end user devices, reinstall existing application software, install new software, and troubleshoot Commercial Off-The-Shelf (COTS), Operating System, and Desktop Configuration issues.
- Perform software diagnostics on behalf of end users in cases where they have been unsuccessful under Service Desk direction.
Benefits
This role offers the opportunity to work on various tasks, including Installs, Moves, Adds, Changes, De-Installations (IMACDs). IMACDs occur either as ad hoc requirements or as planned activities with associated SLAs. The role also involves handling customer-specific asset management where applicable.
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a team environment. If you are a motivated and detail-oriented individual with experience in technical support, we encourage you to apply for this exciting opportunity.
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