Senior Support Specialist
il y a 4 jours
Our Mission
Nobi Smart Lights is a rapidly growing Belgian scale-up on a mission to empower senior citizens. Our innovative smart light detects falls and helps prevent them, enabling seniors to live independently with dignity.
We're looking for a Senior Support Specialist to join our team and make a difference. As the first point of contact for international support requests, you will assess and dispatch tickets to the right teams, ensuring customer issues are efficiently addressed.
To succeed in this role, you must be able to provide timely and structured support to users from caregivers to technical teams.
Responsibilities
- Serve as the first-line support for all incoming international support requests.
- Categorize, prioritize, and assign tickets in Zendesk to the right support teams.
- Ensure clear communication between customers and technical teams.
Requirements
- You have excellent written and spoken English and ideally, you're also fluent in Dutch.
- You're proactive, solution-driven, and can anticipate problems.
- You have at least 2 years of relevant experience in customer support, dispatching, helpdesk operations, or technical coordination.
About Us
Nobi Smart Lights is a warm and inclusive company culture where everyone helps each other grow. We're passionate about enabling seniors to enjoy life with peace of mind, and we believe that technology can make a real difference in their lives.
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