Customer Support Specialist
il y a 4 jours
Who We Are
Welcome to Nobi, a rapidly growing Belgian agetech scale-up on a mission to empower senior citizens to enjoy life with peace of mind. Our innovative smart light detects falls and helps prevent them—only the start of endless possibilities. We're passionate about enabling seniors to live independently, happily, and with dignity, whether at home, in assisted living, or in a nursing home. With ambitious plans for the future, we're looking for someone to join our team and make a difference. Could it be you?
Be Part of the Future
As a Customer Support Specialist / Dispatcher, you will be the first point of contact for all international support requests. Through our ticketing system (Zendesk), you will assess and dispatch tickets to the appropriate teams, ensuring that customer issues are efficiently addressed.
Your mission? To provide timely and structured support, ensuring users—from caregivers to technical teams—receive the help they need.
Your Responsibilities:
Ticket Management & Dispatching (Primary Role)
- Serve as the first-line support for all incoming international support requests.
- Categorize, prioritize, and assign tickets in Zendesk to the right support teams.
- Ensure clear communication between customers and technical teams.
Customer Support & Communication
- Provide basic troubleshooting for common issues before escalating.
- Offer professional and friendly support via email and ticketing responses.
- Collect relevant details from customers to streamline issue resolution.
Collaboration & Process Improvement
- Work closely with technical support, product teams, and operations to improve ticket-handling efficiency.
- Identify recurring issues and suggest improvements to reduce support workload.
- Assist in creating internal support documentation to enhance response efficiency.
You for Nobi
- Strong Communicator: You have excellent written and spoken English, and ideally, you're also fluent in Dutch.
- Capable to answer customer questions via phone
- Tech-Savvy & Organized: You're comfortable with ticketing systems (Zendesk or similar) and have a structured, problem-solving mindset.
- Customer-Oriented: You're a patient listener, capable of handling user queries with empathy and efficiency.
- Proactive & Solution-Driven: You anticipate problems, work punctually (data entry), take initiative and help improve support processes.
- Previous Experience: You have at least 2 years of relevant experience in customer support, dispatching, helpdesk operations, or technical coordination.
Nobi for You
- Meaningful Work: Contribute to technology that makes a real difference in the lives of seniors and their caregivers.
- Innovative Environment: Work in a dynamic, fast-paced scale-up that embraces new ideas.
- Flexibility: Enjoy hybrid working options at our Antwerp HQ or from home.
- Supportive Team: Join a warm and inclusive company culture where everyone helps each other grow.
- Attractive Package: Competitive salary recognizing your talent and contributions.
Application
Are you ready to join our amazing team and help shape the future of senior care technology?
We'd love to hear from you
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