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Vivid Resourcing is seeking a highly skilled Digital Transformation Specialist to join our team on a freelance basis. The ideal candidate will have experience in customer journey process improvements and customer outreach management.
The successful Digital Transformation Specialist will be responsible for enhancing the KYC customer experience by driving the digitalization and optimization of customer interactions while ensuring compliance with regulatory requirements. This involves streamlining KYC processes, reducing direct customer requests, and automating data validation.
In this role, you will help implement and coordinate key actions within both projects, taking ownership of specific tasks and collaborating with stakeholders to ensure successful execution and optimization. You will also plan, structure, and execute customer outreach campaigns, ensuring they meet key performance indicators and client satisfaction goals.
The responsibilities of the Digital Transformation Specialist include:
- Managing the end-to-end KYC customer interaction process, focusing on data gathering and client reviews with minimal customer impact.
- Leading the digital transformation of customer outreach processes by identifying opportunities for automation and streamlining interactions.
- Collaborating with tooling teams to provide requirements for digital and automated solutions and participating in end-user testing.
The ideal candidate will possess 5+ years of experience as a Business Analyst, experience in improving the customer journey, and a proven track record in process optimization and digital transformation initiatives.
Requirements:
- Seniority: Senior
- Duration: Long Term
- Contract: Full-time
- Location: Brussels
- Onsite Policy: Hybrid (with flexibility)
- Hours Per Week: 40
- Languages: English (French/Dutch is a plus)
